Front Desk Supervisor
Company: Sheraton West Des Moines Hotel
Location: West Des Moines
Posted on: September 22, 2022
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Job Description:
Primary Purpose:
The primary purpose of the Front Desk Supervisor will be to ensure
that guests have an excellent experience in the hotel, including
check-in and check-out, any time a guest needs assistance, and any
time guests are supported by a member of the Front Office team.
Work Performed:
The Front Desk Supervisor will be tasked with the following duties,
responsibilities, and assignments:
- Carry out the smooth operation of the Front Office Department and
ensure that all standards and operating procedures pertinent to
Guest Services are followed ;
- Able to perform job responsibilities of Front Office Associate,
Transportation Specialist, and Concierge Attendant and support in
these areas when needed ;
- Develop and maintain relationships with employees, return guests
and group contacts ;
- Anticipate and address guest issues and establish proactive
processes to promote guest satisfaction ;
- Ensure that financial goals of the department and the hotel are
being met , monitoring and controlling labor expenses and other
divisional expenses such as supplies & equipment ;
- Understand and enforce the hotel company credit policies , a
ccount for all cash , and make deposits in accordance with hotel
and company policies ;
- Be proactive in the greeting of guests in a friendly and warm
manner ;
- Ensure associates adhere to performance and service standards and
conduct appropriate accountability measures by providing direction,
support and timely feedback ;
- Able to understand forecasting to ensure appropriate staffing
levels are met according to business demands ;
- Assist in recruitment process with interviewing candidates;
- Follow all company safety and security policies and procedures;
report accidents, injuries and unsafe work conditions to
management; complete safety training and certifications ; and
- Any and all other work as required to complete the primary
purpose of the position.
Keywords: Sheraton West Des Moines Hotel, West Des Moines , Front Desk Supervisor, Other , West Des Moines, Iowa
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