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Contact Center Representative

Company: TalentBridge
Location: West Des Moines
Posted on: September 21, 2022

Job Description:

TalentBridge is seeking Contact Center Representative -for a client in the Des Moines Metro. - In this role, you will be responsible for helping customers by providing product and service information, as well as entering the information into the company system of record. The ideal candidates will be able to take incoming calls from customers and have the ability to navigate multiple tools and resources to properly address customer inquiries. This is a great full time opportunity for anyone that is interested in working in a professional environment with tremendous growth potential. -The hours for this position are 8:00am - 5:00pm Monday through Friday. There will be some flexibility on both the start and end time post training. -Responsibilities of the Contact Center Representative: - - -

  • Handle customer inquiries and complaints -
  • Provide information about the products and services -
  • Troubleshoot and resolve product issues and concerns -
  • Document and update customer records based on interactions -
  • Develop and maintain a knowledge base of the evolving products and services -
  • Responsible for reporting risks that are identified to the appropriate team member - -Qualifications of the Contact Center Representative: - -
    • 1-2 years of experience in some form of customer service, call center or sales environment -
    • Customer Service experience in retail or hospitality environments will be considered.
    • Ability to build rapport with clients
    • Ability to prioritize and multitask -
    • Positive and professional demeanor with the ability to demonstrate calm and collective attitudes -
    • Excellent written and verbal communication skills -

Keywords: TalentBridge, West Des Moines , Contact Center Representative, Other , West Des Moines, Iowa

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