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Internet Tech Support Representative I - Starts 9/26

Company: Mediacom Communications
Location: West Des Moines
Posted on: September 18, 2022

Job Description:

$1,000 Sign on Bonus to join our growing team Medical, Dental, Vision Plans 401k with Match Paid vacation AND flex time Significantly Discounted Mediacom Products and Services Tuition Reimbursement FSA and HSA plans available And MORE General Responsibilities: Take incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations. Provide the best customer experience from the beginning of the call to the end of the call each time. Build customer loyalty by utilizing active listening to troubleshoot and resolve technical issues for cable, internet and phone services on the first call. Specific Responsibilities: Provide exceptional customer service while walking customers through common hardware and software configurations to maximize product functionality. Navigate multiple tools, while keeping customer engaged, to identify the root cause of customer issues. Schedule on-site service calls when necessary. Multitasking - ability to talk, type, read and listen. Meet or exceed attendance expectations. Meet or exceed sales goals. Enter Sales, upgrade or service changes quickly and accurately. Adherence to schedule. Ability to adapt in a fast paced always changing environment. Preferred Experience/Skills: High School Diploma or equivalent required; Associates/Bachelors Degree Preferred. Required - Minimum 1 year of prior customer service or technical support experience; cable industry experience preferred. Knowledge of common consumer internet software including various browsers and email platforms preferred. Basic understanding of internet, networking and email protocols. Exemplary Customer Service skills. Effective verbal and written communication skills. Shift Flexibility: able to work evenings, weekends, holidays, overtime. Strong problem solving or organizational skills. Understanding of basic accounting mathematics Microsoft Office experience a plus. Mediacom is proud to have received the following recognition:"2022 & 2021 Best Managed Companies," "2019 Best Company for Women to Work," "2017 Best Company for People of Color and Women to Work," and "Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award" Mediacom is an EOE m/f/d/v Keywords: Customer Support, Internet Support, Technical Support, TechPDN-971c397d-20c3-4ab9-8315-4e4984afc22a

Keywords: Mediacom Communications, West Des Moines , Internet Tech Support Representative I - Starts 9/26, Other , West Des Moines, Iowa

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