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Fraud & Claims Operations Representative

Company: Wells Fargo
Location: West Des Moines
Posted on: September 17, 2022

Job Description:

About this role: Wells Fargo is seeking a Fraud & Claims Operations Representative for Credit Card Fraud & Claims L to U incoming Fraud Claims Team as part of Consumer & Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com . In this role, you will:

  • This role is a Lost to Under Investigation (L to U) position within Fraud and Claims that works to mitigate potential risks and fraudulent activity for our clients
  • Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
  • Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
  • Receive direction from managers and escalate non-routine questions
  • Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications
  • Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling
  • Contact third parties for researchRequired Qualifications, US:
    • 1+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:
      • 6+ months of financial services experienceJob Expectations:
        • Training will be in office Monday-Friday 8:00am-5:00pm for 2 weeks
        • Full time schedule after training will be Monday-Friday 8:00am-5:00pmCompensation:
          • Compensation for this role will be $18.00/hrJob Location:
            • 7000 Vista Dr West Des Moines, IA@RWF22We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, West Des Moines , Fraud & Claims Operations Representative, Other , West Des Moines, Iowa

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