Contact Center Associate (up to $3,500 in sign-on bonuses)

Company: Athene
Location: West Des Moines
Posted on: May 15, 2022

Job Description:

We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day as a new opportunity to measure ourselves against the best - and then we don't stop until we've set the bar even higher. We're ready to help you achieve more. Purpose:In this role you will be answering an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from clients and financial professionals. You will receive extensive customer service training, product, & system training to remain current with operational policies, new products, and procedures.This position is eligible for up to $3,500 in sign-on bonuses within the first 12 months of employment. Accountabilities: Receives and processes incoming telephone requests from agents, policy owners, and third parties. Provides information or explanations of our products. Provides information or explanations of individual policies including beneficiary information, explanation of values, terms and conditions. Provides brief explanations, and answers questions related to the companys products such as product changes, tax consequences, state regulations, claims, etc. Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex. Processes transactions which may include address changes, beneficiary changes, partial withdrawals, replacements, ownership changes, etc. Formulates correspondence with customers through both verbal and written methods. Takes initiative to be a solution seeker. Qualifications and Experience: High school diploma or equivalent required. 1+ years of customer service experience required. Ability to multi-task and be able to navigate multiple administrative systems, including Windows XP, Access Database programs, product specific legacy/updating systems, internet/intranet, image and workflow system, etc. Ability to communicate effectively using verbal and written methods, while explaining concepts and processes to a diverse customer base Ability to work alone and with a team in a highly structured environment Ability to research and effectively utilize available knowledge/product resources Ability to learn and retain a large amount of detailed information within a short period of time Ability to work effectively in a variety of situations and respond to change in a positive manner Ability to meet attendance and punctuality standards Ability to successfully manage a heavy call volume Ability to understand and explain simple to complex tax calculations and regulations related to annuity products, contracts, and disbursements Knowledge of annuities preferred Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene (https://www.athene.com/about/usa-careers) .Athene is a Military Friendly Employer! Learn more about how we support our Veterans (https://www.athene.com/our-veterans) . Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law. We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create a diverse, inclusive and dynamic work environment at our various locations. Based on your location you will experience a unique blend of: Benefits to meet individual needs including, but not limited to, a 401(k) plan with a company match, paid time off, paid holidays, job-related tuition reimbursement, medical, dental, vision, life, and disability insurance. Career development opportunities including a Leadership Development Program, self-guided trainings and periodic Lunch & Learns. Amenities that include "dress for your day" work attire, in house coffee bar, on-site caf, ergonomic desks, game room area and on-site fitness facility. Volunteer opportunities to give back to the community, company-sponsored volunteer events throughout the year, individual non-profit volunteer time that can earn grant money, and non-profit matching gift program. Athene USA is also proud to be recognized for the following: Best places to Work in Money Management by Pensions & Investments, 2020 Iowa's Top Workplaces; since 2015 Bermuda Top Ten Employer; 2019 United Way of Central Iowa awards Advocate & Volunteer; 2016 S pirit of Central Iowa; 2017, 2019 Game Changer; 2018 Impact-Maker; 2018, 2020 Employer Support of the Guard and Reserve (ESGR) Awards Patriot Award, 2018 Pro Patria Award, 2019 Seven Seals Award, 2019 Military Friendly Employer; since 2017 Military Spouse Friendly Employer; since 2017 LGBTQ+ Friendly Employer by Human Rights Campaign Foundation, 2021 Excellence in Education LOMA;10 plus years Structured Retail Products (SRP) Best Carrier Award; 2017 & 2018 FIA of the Year; 2019 For more specific details for each location, please click here (https://www.athene.com/about/careers) .

Keywords: Athene, West Des Moines , Contact Center Associate (up to $3,500 in sign-on bonuses), Other , West Des Moines, Iowa