Customer Experience Representative
Company: fbl financial
Location: West Des Moines
Posted on: May 12, 2022
Customer Experience Rep
FBL Financial is hiringfor Customer Experience Representatives.
Are you passionate about delivering excellent customer service and
are customer focused? Would you like to join a company that cares
about employees and invests in you through continued training and
education? Do you have strong initiative and the ability to work
well independently? If so, this Customer Experience Representative
opportunity may be a great fit for you! If you're interested in
joining a company that appreciates employees, provides growth and
professional development opportunities and offers great benefits,
we invite you to apply today!
What We Offer You:
- Competitive Compensation: $17.00-$19.00/hour based on factors,
including internal equity, salary range, budget and experience of
- 401K with a match
- Low-cost health, dental, and vision benefits
- Life and disability insurance options
- Paid time off, including holidays and volunteer time
- Growth and development opportunities
- An onsite wellness facility and cafeteria
- Hybrid work schedule after 90 days may be available based on
- Teams who know how to have fun
Farm Bureau....where the grass really IS greener!
What You'll Do: If you're passionate about helping others, we may
have the perfect opportunity for you to be a part of our effort to
protect the livelihoods and futures of our customers. Our ideal
candidate is team oriented and highly motivated, projecting a
positive image of Farm Bureau by providing exceptional first call
resolution service to our agents, and customers from our inbound
contact center. Areas in which we provide service include billing
assistance, policy service, system support and professional
response to inquiries. Maintaining professional and productive
relationships with our agency force, customers, and internal
departments to ensure the aims and objectives of Farm Bureau are
achieved is imperative, as well as providing them a standard of
service that results in a consistent, positive experience by
focusing on the relationship at each interaction.
What It Takes to Join Our Team:
- High school diploma or equivalent required. Associate degree or
1 year of relevant experience preferred.
- Strong customer service skills are required, including solid
verbal communication and business professional writing skills.
- Must have initiative and ability to work independently.
- Strong computer skills are required in order to quickly learn
our multiple systems. MS Office is preferred
- Must have basic math skills and ability to learn basic
knowledge of insurance products.
- Must work from our office in Manhattan, Kansas, West Des Moines
Iowa Corporate location, Lincoln, Nebraska or our Gilbert, Arizona
state office. During training, hours are 8am-4:30pm for the first
approximately 10-12 weeks. Then, your schedule after training may
vary based on business need - to be determined. Your assigned shift
will be between 7am-9pm, Monday through Friday with a prescheduled
designated weekend rotation.
Who We Are: At Farm Bureau Financial Services, our client/members
can feel confident knowing their family, home, cars and other
property are protected. We value a culture where integrity,
teamwork, passion, service, leadership and accountability are at
the heart of every decision we make and every action we take. We're
proud of our more than 80-year commitment to protecting the
livelihoods and futures of our client/members and creating an
atmosphere where our employees thrive. Associated topics: counter,
courtesy, customer experience representative, customer service
associate, deliver, delivering, retail customer service, sales
associate, sell, store associate
Keywords: fbl financial, West Des Moines , Customer Experience Representative, Other , West Des Moines, Iowa
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