Field Support Center Representative - Located in West Des Moines, IA
Company: Mediacom
Location: West Des Moines
Posted on: May 11, 2022
Job Description:
Located in West Des Moines, IAJOIN OUR GROWING TEAM!
- Medical, Dental, Vision Plans
- 401k with Match
- Vacation AND Flex time
- Significantly Discounted Mediacom Products and Services
- Tuition Reimbursement
- FSA and HSA plans available
- And MORE! Job Summary: Don't miss this opportunity to be a part
of one of the most dynamic technology companies in the market
today! As a Field Support Center Representative, you will work in a
modern office and serve as the hub for Mediacom field technicians
who are installing and supporting our Xtream and rocket fast
internet services in customer homes. Each day you will compile the
daily workload for technicians and assign work orders for various
job types (e.g. service installations, changes, trouble calls,
disconnections etc.). By supporting our technicians, you'll help
ensure timely installation, resolutions and overall customer
satisfaction with Mediacom. The health and safety of our employees
and candidates is very important to us. Mediacom continues to
ensure a safe work environment for our current and new employees.
Mediacom has transitioned to virtual hiring practices, utilizing
tools that allow us to virtually connect with candidates. Our
in-office environment adheres to all CDC guidelines. Essential
Responsibilities:--- Dispatches service technicians, installers,
and other technical persons to remedy service problems using Work
Force Management tools, phones and other technologies.--- Operates
CRT/computer to review customer account information and inputs
appropriate data regarding reschedule dates, service changes and
trouble call information.--- Monitors field technician's locations
and routes throughout the day. Clears/closes technician and
installer jobs and adds equipment or services to customer accounts
as necessary.--- Maintains database and system accuracy by ensuring
that customer account records reflect the work completed in the
field each day.--- Reschedules missed appointments as quickly as
possible at a time convenient for the customer.--- Compiles,
maintains and prepares various required operational reports, logs
and files.Essential Qualifications, Knowledge, Skills &
Abilities:--- 1-2 years prior work experience in customer facing
role or in technical role preferred; not required.--- Associates or
College Degree; Trade School or equivalent preferred.--- Strong
customer service skills.--- Must have excellent verbal and written
communication.--- Able to operate computer systems.--- Knowledge of
Microsoft Windows and Microsoft Office (Works/Word, Outlook,
Excel).--- Comfortable working in a Call Center set environment.
Ability to work well in high call volumes. Mediacom is proud to
have received the following recognition, "2021 Best Managed
Companies," "2019 Best Company for Women to Work," "2017 Best
Company for People of Color and Women to Work," and "Content &
Connectivity Human Resources (C2HR)'s 2021 Social Impact Award"
Mediacom is an Equal Opportunity Employer m/f/d/v
Keywords: Mediacom, West Des Moines , Field Support Center Representative - Located in West Des Moines, IA, Other , West Des Moines, Iowa
Didn't find what you're looking for? Search again!
Loading more jobs...