Patient Account Rep

Company: Dignity Health
Location: West Des Moines
Posted on: May 11, 2022

Job Description:

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.Answers, resolves, and responds to all incoming calls as well as all voice messages.Monitor patient account concerns and communicate to resolve pending issuesTake paymentsVerification of expenses (what or who's expenses)Audits accounts (for what?)Directs follow-up to account reps as necessary.Updates patient information via computer.Prepares adjustments to patient accounts.Sorts and distributes departmental mail.Communicate with Clinic Managers and follow-up (On What?)Send Financial Assistance application to patientsContacts insurance companies for claims status.May act as InterpreterOther duties as assigned.High school graduate/GED with two years of specialized insurance related work. Customer service experience desirable.

Keywords: Dignity Health, West Des Moines , Patient Account Rep, Other , West Des Moines, Iowa