IT Service Desk Supervisor

Company: Lifespace Communities, Inc.
Location: West Des Moines
Posted on: May 9, 2022

Job Description:

Don't just live life...love life!Who wants to go to a boring job? At Lifespace, we get paid to create memories for our residents! We are not limited by our job title. We are one team united by our passion for service with a dash of fun. No matter the stage in your career, this is your opportunity to be empowered to create your own lasting impression.Home Office4201 Corporate DriveWest Des Moines, IA 50266IT Service Desk Supervisor - what we're looking forWhat to expect from the role:

• Hands-on experience with all tasks involved in managing a help desk
• Opportunity to practice and teach customer service, technology, and effective communication to fellow team members
• Learn from and work with other professionals and subject matter experts in a wide variety of technologies
• Exposure to the field of senior living and all its facets
• Work in an in-person environment in West Des MoinesResponsibilities
  • Run the IT Service Desk, including staff supervision, hiring, asset management, deployment and associated projects
  • Own the task of receiving and responding to IT queries promptly
  • Manage escalations, outages and critical issues, including some after-hours responses as needed
  • Assist team members (employees) when required, with technical issues; document incidents for future reference
  • Collaborate with internal partners to implement new projects, technologies and initiatives to improve efficiency
  • Prepare periodic reports for management with recommendations and trendsRequirements
    • Bachelor's degree preferred, or equivalent experience
    • 2 years team management/leadership experience
    • Practical experience with ticket management systems (e.g. Freshdesk, Zendesk, ServiceNow, ServiceDesk +)
    • Understanding of process management and process improvement methodologies
    • Demonstrated success developing team members
    • Degree of technical knowledge to assist when needed in ticket queue and problem resolution
    • Experience with an Active Directory / Azure environment preferred
    • Demonstrable skills troubleshooting a wide range of technical problems
    • Strong organizational skills with eye for detail
    • Excellent written and verbal communication skillsLifespace has enjoyed over 40 years of success, and this is just the beginning. With new opportunities, continued growth, and the support from your Lifespace family, get ready to ignite your life and experience Living Lifespace.ORGANIZATIONAL OVERVIEW:Lifespace Communities headquartered in West Des Moines, Iowa, and Addison, Texas, is one of the nation's largest senior living provider of non-profit retirement communities. The organization has annual revenue of over $340 million and employs over 3,800 team members. Lifespace Communities is an Equal Employment Opportunity Employer.Lifespace has remained true to its founding ideal: to help create exceptional, financially sound communities where people could enjoy a more rewarding and secure retirement. The organization is committed to excellence and innovation in creating communities that celebrate the lives of seniors. Lifespace serves over 5,100 residents.The Lifespace Communities are as follows:
      • Abbey Delray - Delray Beach, Florida
      • Abbey Delray South - Delray Beach, Florida
      • Beacon Hill - Lombard, Illinois
      • Claridge Court - Prairie Village, Kansas
      • Edgemere - Dallas, Texas
      • Friendship Village of Bloomington - Bloomington, Minnesota
      • Friendship Village of South Hills - Upper St. Claire, Pennsylvania
      • Harbour's Edge - Delray Beach, Florida
      • New Castle - Mequon, Wisconsin
      • Oak Trace - Downers Grove, Illinois
      • Querencia at Barton Creek - Austin, Texas
      • The Stayton - Fort Worth, Texas
      • Village on The Green - Longwood, Florida
      • The Waterford - Juno Beach, Florida Equal Opportunity Employer, including disabled and veterans.

Keywords: Lifespace Communities, Inc., West Des Moines , IT Service Desk Supervisor, Other , West Des Moines, Iowa