Company: Aston Carter
Location: West Des Moines
Posted on: January 15, 2022
Our client, a leader in the market, is looking to hire a fraud
specialist! This person will join a dynamic customer service team
with a large banking client. The hours for this position will be
Monday - Friday from 8:00 am - 5:00 pm.On a daily basis, fraud
specialists will field inbound calls from customers calling in to
dispute charges on their credit cards. They will speak with the
customer about their concerns, research each situation and follow
standard protocol to resolve disputes. Follow up calls will be
required, when necessary and representatives will document notes in
the system following each call. To be qualified for this position,
candidates must have 2 years of customer service experience in
either a face to face customer service environment, a call center
environment, or a mix of both. A high school diploma is also
required, while higher education is preferred, such as an AA or BA.
Excellent communication skills, strong problem solving abilities
and prior ability working with Microsoft Office is required. This
is a contract to hire opportunity. The position is scheduled to
begin toward the end of January. Interested applicants are
encouraged to apply, as soon as possible, with an attached
About Aston Carter:
At Aston Carter, we 're dedicated to expanding career opportunities
for the skilled professionals who power our business. Our success
is driven by the talented, motivated people who join our team
across a range of positions - from recruiting, sales and delivery
to corporate roles. As part of our team, employees have the
opportunity for long-term career success, where hard work is
rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and
consulting firm, providing high-caliber talent and premium services
to more than 7,000 companies across North America. Spanning four
continents and more than 200 offices, we extend our clients '
capabilities by seeking solvers and delivering solutions to address
today 's workforce challenges. For organizations looking for
innovative solutions shaped by critical-thinking professionals,
visit Aston Carter is a company within Allegis Group, a global
leader in talent solutions.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
If you would like to request a reasonable accommodation, such as
the modification or adjustment of the job application process or
interviewing process due to a disability, please call 888-237-6835
or email for other accommodation options. However, if you have
questions about this position, please contact the Recruiter located
at the bottom of the job posting. The Recruiter is the sole point
of contact for questions about this position.
Keywords: Aston Carter, West Des Moines , Fraud Specialist, Other , West Des Moines, Iowa
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