BREAKFAST ATTENDANT
Company: Residence Inn West Des Moines at Jordan Creek Town
Location: West Des Moines
Posted on: January 11, 2022
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Job Description:
Highgate Hotels
Highgate is a leading real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in major U.S. gateway
cities including New York, Boston, Miami, San Francisco and
Honolulu, with a growing Caribbean and Latin America footprint. The
hospitality forward company provides expert guidance through all
stages of the property cycle, from planning and development through
recapitalization or disposition. Highgate has a proven record of
developing its diverse portfolio of bespoke lifestyle hotel brands,
legacy brands, and independent hotels and resorts with contemporary
programming and digital acumen. The company utilizes
industry-leading revenue management tools that efficiently identify
and predict evolving market dynamics to drive outperformance and
maximize asset value. With an executive team consisting of some of
the most experienced hotel management leaders, the company is a
trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas,
London, Miami, and Seattle. www.highgate.com .
Overview
The Breakfast Attendant is responsible for providing exceptional
service to guests in an efficient and courteous manner within the
complimentary breakfast area of a hotel.
Responsibilities
- Approach all encounters with guests and employees in an attentive
friendly courteous and service oriented manner.
- Maintain a high standard of personal appearance and grooming
which includes wearing the proper uniform and name tag when
working
- Greet and seat guests at appropriate tables in a timely
manner
- Ensure quality control of menus with regard to cleanliness and
appearance
- Clear clean and reset tables/hotel spaces per client request or
management instruction
- Ensure all service areas are stocked organized clean and neat and
all side work is complete each shift
- Accommodate any special requests made by a guest and offer
appropriate alternatives when necessary
- Communicate with all departments regarding in house VIPs
- Support all areas of the beverage and food service as necessary
including washing dishes by hand and/or placing them in a
dishwashing machine restocking dishes glassware utensils pots and
pans or other necessary equipment sweeping and mopping floors
washing work tables walls refrigerators and meat blocks moving
trash and garbage to designated areas
- Have a complete knowledge of standards of service for receiving a
room service order
- Have a thorough knowledge of menus and current specials in all
applicable departments
- Perform opening and closing procedures and side work duties
according to station rotation assignment
- Answer questions about the hotel the hotel-brand standards guest
expectations the unique characteristics of the hotel local area
attractions and things to do
- Perform any other duties or attend meetings as requested by
management
- Produce high quality drinks including but not limited to
specialty coffee and tea drinks specialty cocktails and beverage
requests as required by hotel
Keywords: Residence Inn West Des Moines at Jordan Creek Town, West Des Moines , BREAKFAST ATTENDANT, Other , West Des Moines, Iowa
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