Credit Dispute Representative

Company: Aston Carter
Location: West Des Moines
Posted on: January 11, 2022

Job Description:

Our client, a leader in the market, is looking to hire a credit dispute representative! This person will join a dynamic customer service team with a large banking client. This position will be entirely on site and remote work is NOT an option. The hours for this position will be Monday - Friday from 8:00 am - 5:00 pm. On a daily basis, credit dispute representatives, will field inbound calls from customers calling in to dispute charges on their credit cards. Inquiries will vary from routine disputes for various credit charges, to merchandise that was purchased and never received, etc. Credit dispute reps must speak with the customer about their concerns, research each situation and follow standard protocol to resolve disputes. Follow up calls will be required, when necessary. Documentation of all calls in internal systems is also a large part of this position. Representatives will use 3-4 systems at one time and will toggle between computer screens. To be qualified for this position, candidates must have 2 years of customer service experience in either a face to face customer service environment, or a call center environment, or a mix of both. A high school diploma is also required, while higher education is preferred, such as an AA or BA. Excellent communication skills, strong problem solving abilities and prior ability working with Microsoft Office is required. Please note that all candidates accepted for this opportunity must be fully vaccinated. This is a contract to hire opportunity. The position is scheduled to begin toward the end of January. Interested applicants are encouraged to apply, as soon as possible, with an attached resume.


About Aston Carter:

At Aston Carter, we 're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients ' capabilities by seeking solvers and delivering solutions to address today 's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, West Des Moines , Credit Dispute Representative, Other , West Des Moines, Iowa