Credit Investigator

Company: Equifax
Location: West Des Moines
Posted on: January 9, 2022

Job Description:

Credit InvestigatorAs a Credit Investigator at Equifax, you will be responsible for resolving customer requests, being the key point of contact between the client and consumer. The Credit Investigator position is responsible for acting as a liaison between the client, consumer, and Equifax by resolving customers' requests. Individual contributors with complete investigations and issue updated or corrected reports to clients. To do this, you will use various methods of investigation including telephone interviews, email contacts, web-based research, faxing contacts, and researching data repositories such as ACRO and eOSCAR. Credit Investigators will interview consumers via telephone, update trade information and contact sources for trade, and fulfill employment verifications. In addition, you will analyze source data to ensure compliance with office and customer specifications. A certain degree of latitude is required within the ability to perform all investigative reports. The Equifax Mortgage Services environment is fast paced and time sensitive. With this in mind, you will need to exercise some independent judgment through a variety of investigative tasks.What you'll do:You will Perform credit-based research tasks ranging from the navigation of automated systems, conducting online research, and performing conference calls between consumers and creditorsOperate a diverse range of tasks, moving between processes with the mentorship of managementYou will perform clerical, phone, operational or manual workYou will validate/complete and document requested data through phone, fax or email contactPerform document review and auditIdentify and troubleshoot issues within own scope of workYou will effectively process raised or rushed tasksProvide timely and professional communication to supervisors and managementDemonstrate an ability to prioritize tasks appropriatelyDedicatedly seeks new assignments to enhance skill set and knowledge baseHas already or has demonstrated the potential to gain an understanding of Equifax's operational objectives and product offeringsAccept stretch assignments provided by management.What experience you need:Ability to perform multiple tasks at the same timeExcellent Customer Service skillsExcellent interpersonal, oral and written communication skillsPreferred at least one-year experience in a high-volume processing centerExperienced with Microsoft Office platform (Word, Outlook, and Excel)Ability to handle a high volume of work and work under deadlinesUnderstanding of PC functions, including Windows-based applications and ability to learn/understand internal Verification Services technology/systemsPreferred experience within call center environmentWe offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Primary Location:USA-Des MoinesFunction:Function - Fulfillment / OperationsSchedule:Full time

Keywords: Equifax, West Des Moines , Credit Investigator, Other , West Des Moines, Iowa