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Operations Processor 2

Company: Wells Fargo
Location: West Des Moines
Posted on: November 14, 2021

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. --In order to receive text message invitations, your profile must include a mobile phone number designated as ---Personal Cell--- or ---Cellular--- in the contact information of your application.--At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company---s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.The COO group also includes a number of teams dedicated to strengthening Wells Fargo---s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.Performs a variety of operational tasks for a moderately complex to complex process or functions. Takes accountability for entire process from receipt of work to resolution and--closure. Tasks require coordination of information among various operational areas and customers. Uses multiple online systems. Duties may include: receiving and reviewing--incoming work, contacting appropriate resources as needed; entering transactions into CRT/PC, verifying accuracy; balancing general ledger accounts; resolving complex customer--issues using multiple resources and records; preparing, editing, distributing, and/or correcting specialized and/or complex documents. Works under general supervision following--established procedures. Exercises some judgment within guidelines. Acts as escalation point for less senior processors for complex issues or transactions, providing training as--needed. Responsibilities include printing and mailing customer correspondence, review and processing of returned mail and undeliverable emails.--Required Qualifications

  • 1+ year of operations experience demonstrated through work or military experienceDesired Qualifications
    • Strong analytical skills with high attention to detail and accuracy
    • Good verbal, written, and interpersonal communication skills
    • Basic Microsoft Office skills
    • Ability to navigate multiple computer systems, applications, and utilize search tools to find informationOther Desired Qualifications
      • Experience with ECMP system
      • Experience working with customer correspondence and/or handling return mailStreet AddressIA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IADisclaimer
        All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefits--Visit https://www.wellsfargo.com/about/careers/benefits--for benefits information.

Keywords: Wells Fargo, West Des Moines , Operations Processor 2, Other , West Des Moines, Iowa

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