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Front Desk Associate

Company: Sheraton West Des Moines Hotel
Location: West Des Moines
Posted on: November 12, 2021

Job Description:

Hotel:
Des Moines Sheraton

Job Description

Profile:

Telecommute: No

Bonus Eligible: No

Direct Reports: No

Reports To: Front Office Manager

Equipment: Uniform

Primary Purpose:

The primary purpose of the Front Desk Associate is to ensure that guests have an excellent hotel experience through greeting them, processing check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests.

Work Performed:

The Front Desk Associate will be tasked with the following duties, responsibilities, and assignments:


- Check-in and check-out guests;
- Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner ;
- Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions;
- Handle cash and credit card transactions and process guest accounts ;
- As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant;
- Ensure proper disinfecting/sanitization/cleaning of shuttles, front drive, and lobby;
- Print and distribute Daily Event Sheet, door signs, and reader board signs;
- Fax and make copies for guests, along with other services of the Business Center ;
- Arrange for sending and receiving of packages;
- Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications ; and
- Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Customer service experience

Preferred Prior Experience:

Hospitality industry experience preferred

Required Education:

High School Diploma or equivalent

Preferred Licenses/ Certification:

Valid state driver's license and adhere to all company guidelines regarding moving violations.

Required Technology:

Use computers and computer systems (including hardware and software) to enter data, or process information

Physical:

A ble to lift a minimum of 50lbs occasionally

Able to stand and/or walk for duration of schedule shift

Other:

Able to read, write and communicate effectively in English

Must be flexible to working days, early mornings, evenings, weekends and holidays

In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!

EOE, including disability/vets

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos

Keywords: Sheraton West Des Moines Hotel, West Des Moines , Front Desk Associate, Other , West Des Moines, Iowa

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