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Healthcare Client Service Associate

Company: Aveanna Healthcare
Location: West Des Moines
Posted on: October 10, 2021

Job Description:

Aveanna Healthcare, the largest pediatric home health care company in the U.S., is growing! We are currently looking for a passionate, empathetic, motivated, and COMMITTED individual to fill our Client Services Supervisor position. Come join a team that is impacting the lives of families in your community each day.


Our Client Services Supervisors are responsible for fostering and maintaining relationships with patients and their families, field staff, referral sources and other key stakeholders. You would be managing caregiver schedules, matching qualified clinicians with local families that align with their skillset, background, interests, availability etc. In addition, this role includes recruiting, payroll, and administrative tasks. This a uniquely rewarding and challenging role that works directly with location directors making it a great bridge towards executive leadership opportunities for the leading home healthcare company in in the nation.

Schedule: Monday – Friday 8:30am – 5:00pm, rotating on call 

Compensation: Base salary, plus monthly incentive and on call pay 

Why Choose Aveanna Healthcare: 

  • Competitive pay including base salary, monthly incentive and on call stipend
  • Opportunities to advance and grow professionally
  • Health, Dental, Vision Insurance*
  • 401(k) Savings Plan with Employer Matching*
  • Employee Stock Purchase Plan*
  • Company-Paid Life Insurance*
  • Paid Holidays, Paid Vacation Days, Paid Sick Days*

Client Services Supervisor Responsibilities: 

  • Coordinates staffing needs according to branch location guidelines
  • Primary point of contact for patient’s family regarding scheduling
  • Coordinate orientation and training for new hires
  • Responsible for adjusting schedules in the event of caregiver tardiness or absences
  • Actively involved in cost containment and budgeting processes
  • Contributes towards evaluating staff performancefor professional/company development
  • Represents Aveanna by creating and maintaining an excellent rapport with patients and caregivers
  • Demonstrates a thorough knowledge and implements company policies and procedures.
  • On Call Rotation Required- Additional compensation provided, 24/7 On Call Support to field staff and patient/patient families.

Client Services Supervisor Qualifications: 

  • High School Diploma or equivalent, College degree required.
  • Proficient in English, Bilingual a PLUS.
  • Home Health experience a PLUS.
  • Knowledge of Microsoft Office Suite, proficient in Word and Excel.
  • Team player, organization skillset and ability to multitask.
  • Must be able to work flexible and scheduled on-call hours
  • Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.

*Benefit eligibility is dependent on employment status 

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Notice for Job Applicants Residing in California

Keywords: Aveanna Healthcare, West Des Moines , Healthcare Client Service Associate, Other , West Des Moines, Iowa

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