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Manager, Network Operations Center

Company: Mediacom
Location: West Des Moines
Posted on: October 3, 2021

Job Description:

GENERAL RESPONSIBILITIES:

This position is responsible for managing the day to day activities of the HFC Operations Center. This position includes responsibility for HFC plant outage mangement, HFC plant improvement using analytics, scheduling, forecasting, budgeting, as well as staff development and training.

SPECIFIC RESPONSIBILITIES:

  • Exceptional written and verbal communication.
  • Strong leadership and Interpersonal skills.
  • Responsible for hiring, monitoring, evaluating and training of performance of employees.
  • Provide fill-in support for operators and analysts to ensure all opterational functions occur on-time.
  • Responsible for managing multiple shifts, each shift containing a tiered structure of support. The Manager will actively work with all other internal organizations to resolve issues and to bring about improvements within operations.
  • Responsible for ensuring continuous process improvement, outage management procedures and workflow integration with other support groups as well as the field operations groups.
  • Develop and implement programs to improve the customer experience during all interactions with the Plant Maintenance Department.
  • Responsible for providing guidance through the use of our tool platforms such as NXT, CID and numerous internal tools analyzing Plant Performance metrics to determine work locations on a priority basis.
  • Provide data and reports to demonstrate operational efficiency and progress towards goals as requested.
  • Ensure all policies, procedures and practices are being followed.
  • Perform other duties as required or assigned.

PREFERRED EXPERIENCE/SKILLS :
  • Bachelor's Degree in Engineering, Communications, Business Administrations or related field or equivalent experience.
  • 5+ years of experience in telecommunications industry and e xperience managing a Network Operations or Technology Call Center.
  • Demonstrated ability to be innovative and forward-thinking.
  • Technology background with high degree of understanding in a wide variety of technologies to include HFC Plant and Network Issues.
  • Demonstrated use of computer programs including but not limited to Microsoft Office, Project, etc.
  • Excellent planning skills with a track record of successful accomplishments.
  • May have to work various hours / shifts as required.
  • Regular Attendance Required.

OTHER EXPERIENCE/SKILLS
  • Must be effective and capable of energizing others to achieve goals
  • Must be able to accomplish multiple tasks simultaneously
  • Knowledge of Plan monitoring tools and Oracle WFM System

Keywords: Mediacom, West Des Moines , Manager, Network Operations Center, Other , West Des Moines, Iowa

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