Service Specialist - PEO Payroll - Oasis
Company: Paychex Inc.
Location: West Des Moines
Posted on: May 3, 2021
DescriptionUnder a moderate level of guidance and direction,
provides customer service for one or more Paychex products. Uses
prescribed guidelines to ensure good customer relations are
maintained and customer claims and complaints are resolved fairly,
effectively and in accordance with Paychex policies and procedures.
Builds knowledge of the organization, processes, and customers.
Delivers quality service to Paychex clients via phone, email, chat,
and other avenues Follows up on outstanding items to issue
completion in compliance with established Service Level Agreements
Develops and maintains an intermediate working knowledge of one or
more Paychex products, as well as industry policies and procedures
Identifies opportunities for process improvement and works with
leaders to implement Demonstrates intermediate skill level with
systems and software packages, which may include HRIS, Salesforce,
Flex, Core Advanced, and ORS Documents all interactions Serves as a
mentor for less experienced teammates Performs data input,
maintaining strong prioritization and organization Requirements
Bachelor's Degree - Preferred Our Commitment Paychex is dedicated
to fostering a culture of intentional Inclusion and Diversity (I).
Our valued employees and commitment to I is the essence of our
internal and external success. Inclusivity is a key value of our
corporate culture and is exemplified through our reputation as a
top employer for employee development, diversity, and ethics, as
well as a focus on fairness in recruitment, selection, and decision
making. Click here for more information on our corporate social
Keywords: Paychex Inc., West Des Moines , Service Specialist - PEO Payroll - Oasis, Other , West Des Moines, Iowa
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