Company: UnityPoint Health
Location: West Des Moines
Posted on: May 3, 2021
This is a Central IA position
covering Des Moines and Grinnell clinics. Classroom teaching in
West Des Moines and regular travel to the assigned clinics will be
required. We are in a WFH status currently, outside of clinic
visits and training; however, if our team returns to the office at
all, the home office is at West Lakes, so not necessarily limited
to Des Moines, but that would be home
CycleInformatics Trainers serve as an integral member of
record(Epic)support team. Key responsibilities include direct
training and support of end userson the registration/scheduling/billing functionality
of the electronic health record. The role also serves as a liaison between IT and
endusers andmay assist withother applications as
Develop a complete
understanding of the EHR application(s) and teach the
application(s) to others within the organization, following the
standardized and best practice
updates registration/scheduling/billing applications through
classroom sessions, 1:1 instruction, orusing remote technology. May assist
with education programsfor other end
Assist with the
development, maintenance, and implementation of training materials,
communications and procedures related to
programs with the various functional departments to achieve and
reinforce organizational goals. This may include programs specific
payment collection, and customer service.
pre-planning and on-site support activities associated with the
onboarding of new departments.
competency levels of end users and recommend action to strengthen
performance and increase efficiency.
management to monitor effectiveness of training efforts.
Monitoring may include routine review of work
other key workflows/functions.
- Participate in committees and
workgroups, as needed, to address specific issues or assist in the
development of revised or new training programs.
coordination of chart correction issues within the electronic
- Support the end user and IT in
resolving EHR or computer related issues, which may include the
submission and/or tracking of service tickets and
High school or vocational school graduate.
Two years of reimbursement/billing and/or clerical experience in a
Experience with electronic health record functionality.
Must achieve Epic credentialed trainer status for
registration/scheduling/billing curriculum as assigned within 4 to
6 months of hire.
Writes, reads, comprehends and speaks fluent English.
Basic computer knowledge using e-mail, SharePoint, and web
browsers, and Microsoft office applications including Word, Excel,
Knowledge of medical terminology and coding
Keywords: UnityPoint Health, West Des Moines , Trainer, Other , West Des Moines, Iowa
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