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Business Support Consultant 3 Third Party Control Assurance

Company: Wells Fargo
Location: West Des Moines
Posted on: May 3, 2021

Job Description:

Company Overview Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application. At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company's risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers. The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions. The COO group also includes a number of teams dedicated to strengthening Wells Fargo's risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations. The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers. Third Party Program supports all Wells Fargo business units by providing and facilitating the third party risk framework for the enterprise. The team establishes the strategic direction and requirements for the enterprise-wide third party program procedures, tools, systems, and reporting while ensuring program execution and compliance. This role resides in the Third Party Control Assurance group within the Third Party Center of Excellence (TPCOE) in the front line. The Third Party (TP) COE Control & Assurance team provides centralized and standardized self-assurance activities (e.g. Quality Assurance (QA) and Monitoring) focusing on TP COE execution of the Third Party Risk Management Program requirements. This position within the TP COE Control & Assurance team will be responsible for reviewing Third Party Program process design and the associated reporting and escalation processes and execution of the Common Business Procedures (CBP). Other responsibilities include maintaining QA, CBPs, and reporting control assurance results. The scope includes the following processes and QA work related to CBP of Inherent and residual risk changes and Stopped and Linked Engagements QA work. A key differentiator will be the ability to understand and operate successfully in a complex environment. The role requires a sense of urgency, passion for results, and personal accountability for achievement while having ability to make timely and difficult decisions. This position will be responsible for the following: - Will be responsible to build the CBP, QA procedure(s), and related artifacts for Inherent and residual risk changes and Stopped and Linked Engagements QA work. - Will be responsible to execute monthly QA activities. - Will be utilizing TRIMS and or other Reports for thematic data analysis and QA Activities. - Will present thematic analysis to business partners and TP Leadership. - Will be working with and build effective relationships with business partners. - May build material for Audit/regulatory exams. - Will be building CBP related reporting. - Educate business partners and present changes during business meetings and serves as the subject matter expert. A successful candidate in this role will leverage their risk management and oversight experience to promote a strong third party (internal) risk culture including a balanced approach working in cooperation and consultation with business and key partners. Candidate must be a self-starter who is execution-oriented with demonstrated experience in a rapidly changing, matrixed environment. Candidate will communicate professionally and effectively with various levels within the organization, providing relevant data to tell a story and drive business results. In addition, a successful candidate will be highly organized with the ability to manage multiple work efforts, prioritizing effectively across competing tasks and deliverables. Required Qualifications - 6+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience Desired Qualifications - Ability to interact with all levels of an organization - Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment - Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important - Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals - Ability to influence across all organizational levels, particularly senior management - Excellent verbal, written, and interpersonal communication skills - Strong analytical skills with high attention to detail and accuracy - Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills Other Desired Qualifications - Self-motivated/starter and proven ability to be adaptable to a dynamic work environment with multiple priorities and tight timelines - The ability to present risk concepts in the right voice for the intended audience - Experience working with the Third Party Risk Management Program and Independence Risk Management - Experience executing a self-assurance function including quality assurance and monitoring - Knowledge of Enterprise Third Party Risk Management Policy - Subject knowledge of Inherent and residual risk - Excellent relationship management, collaboration and influence skills, especially with difficult topics when collaborating with senior management - Strong ability to prioritize and follow up Job Expectations - Ability to travel up to 10% of the time Street Address NC-Charlotte: 11625 N Community House Road - Charlotte, NC AZ-Chandler: 2600 S Price Rd - Chandler, AZ MN-Minneapolis: 550 South 4th St - Minneapolis, MN IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Benefits Summary Benefits Visit [ Link removed ] - Click here to apply to Business Support Consultant 3 - Third Party Control Assurance for benefits information. Recommended Skills Change Management Business Process Improvement Data Analysis Adaptability Attention To Detail Leadership

Keywords: Wells Fargo, West Des Moines , Business Support Consultant 3 Third Party Control Assurance, Other , West Des Moines, Iowa

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