Revenue Cycle Informatics Trainer
Company: UnityPoint Health
Location: West Des Moines
Posted on: May 3, 2021
This position may sit within any of our UnityPoint Health regions.
Some travel to regions required.
This Trainer will focus on Customer Service training. Training may
be in-person or virtual.
Cycle Informatics Trainers serve as an integral member of
the electronic health
record (Epic) support team. Key responsibilities include
direct training and support of end users on the registration/scheduling/billing
functionality of the electronic health
record. The role also serves as a
liaison between IT and end users and may assist with other applications as
Develop a complete
understanding of the EHR application(s) and teach the
application(s) to others within the organization, following the
standardized and best practice
updates registration/scheduling/billing applications through
classroom sessions, 1:1 instruction,
remote technology. May assist with education
programs for other end
users/modules as needed.
Assist with the
development, maintenance, and implementation of training materials,
communications and procedures related to
programs with the various functional departments to achieve and
reinforce organizational goals. This may include programs
specific insurance, payment collection, and customer
pre-planning and on-site support activities associated with the
onboarding of new departments.
competency levels of end users and recommend action to strengthen
performance and increase efficiency.
management to monitor effectiveness of training efforts.
Monitoring may include routine review of work
dashboards or other key
committees and workgroups, as needed, to address specific issues or
assist in the development of revised or new training
coordination of chart correction issues within the electronic
Support the end
user and IT in resolving EHR or computer related issues, which may
include the submission and/or tracking of service tickets and
High school or vocational school graduate.
Two years of reimbursement/billing and/or clerical experience in a
Experience with electronic health record functionality.
Valid driver’s license when driving any vehicle for work-related
Must achieve Epic credentialed trainer status for
registration/scheduling/billing curriculum as assigned within 4 to
6 months of hire.
Writes, reads, comprehends and speaks fluent English.
Basic computer knowledge using e-mail, SharePoint, and web
browsers, and Microsoft office applications including Word, Excel,
Knowledge of medical terminology and coding
Use of usual and customary equipment used to perform essential
functions of the position.
Ability to travel within and outside of the state, using a rented,
personal or company vehicle.
Keywords: UnityPoint Health, West Des Moines , Revenue Cycle Informatics Trainer, Other , West Des Moines, Iowa
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