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Loan Officer

Company: GreenState Credit Union
Location: West Des Moines
Posted on: May 3, 2021

Job Description:

Fields phone calls and email inquiries, tracking Member information and documentation, check status and provide updates of mortgage application and assisting with the mortgage approval process for Members. Maintains organization of pipeline and meets necessary and regulatory deadlines. Assists and serves as a backup to the Mortgage Loan Associate in all aspects of the mortgage origination process.

Pay range for this hourly position is $17.04 - $25.56 with a progressive benefit package.

Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

1. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision and values. Supports a diverse and inclusive work environment.

2. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.

3. Review, filter and reply to MLO emails that are customer service in nature (insurance, account or post-closing related questions)

4. Fields and returns phone calls and emails for Mortgage Loan Officer.

5. Organizes weekly follow up on preapprovals in process to increase conversion percentage.

6. Follows up with referrals, schedules the initial appointment and answers any questions the member may have regarding their loan. Schedules the closing appointment with all necessary parties. Manages MLO schedule.

7. Review and ensure documentation needed for processing is in file (including but not limited to paystubs/W2s/bank statements from Member, property related documentation

8. Organizes file in appropriate order as indicated by the checklist and submits application to processing team.

9. Print, prepare and review closing packages

10. Organizes and ensures that closing packages are signed and correctly completed after loan closing to be sent to post-closing team.

11. Assist with post-closing items and documentation needed

12. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.

13. Ensures confidentiality of member information.

14. Supports a diverse and inclusive work environment.

15. Works with Underwriters in meeting their guidelines and obtaining loan approval.

16. Promotes GreenState mortgage products and GreenState with their contacts in the community.

17. Assists in any necessary training and development needed within the GreenState Mortgage Loan department.

18. Adheres to all state, federal and credit union regulations, policies, and guidelines.

1. Minimum of two years previous related work experience in the mortgage industry.

2. High school diploma or equivalent (i.e.: GED)

3. Knowledge of procedures, forms, secondary market guidelines and regulations as they relate to mortgage lending along with knowledge and procedures of Real Estate purchasing and refinancing.

4. Reports to work punctually, works all scheduled hours, and works additional hours as necessitated by business demand. During periods of peak demand, job will require a non-traditional work week with extra hours including evening and/or weekend duties.

5. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details.

6. Interpersonal skills to represent the credit union in a positive way during member contact.

7. Accuracy and attention to detail required.

8. Ability to operate related computer applications.

9. Ability to work with Realtors and other referral sources on initial and follow up conversations regarding the initial application and general mortgage questions.

10. Ability to deal tactfully and efficiently with members and co-workers on a professional level.

11. Must be bondable.

12. Must be a registered pursuant to requirements of the S.A.F.E. Act.

Reports to the Vice President / Mortgage Relationship Manager.
This position is not responsible for the supervision of other employees.
GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Keywords: GreenState Credit Union, West Des Moines , Loan Officer, Other , West Des Moines, Iowa

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