Internet Tech Support Representative I
Company: Mediacom
Location: West Des Moines
Posted on: April 9, 2021
|
|
Job Description:
General Responsibilities:
Take incoming calls in a call center environment assisting internet
and phone customers with technical service-related problems
including hardware and software configurations. Provide the best
customer experience from the beginning of the call to the end of
the call each time. Build customer loyalty by utilizing active
listening to troubleshoot and resolve technical issues for cable,
internet and phone services on the first call.
Specific Responsibilities:
* Provide exceptional customer service while walking customers
through common hardware and software configurations to maximize
product functionality.
* Navigate multiple tools, while keeping customer engaged, to
identify the root cause of customer issues.
* Schedule on-site service calls when necessary.
* Multitasking - ability to talk, type, read and listen.
* Meet or exceed attendance expectations.
* Meet or exceed sales goals.
* Enter Sales, upgrade or service changes quickly and
accurately.
* Adherence to schedule.
* Ability to adapt in a fast paced always changing environment.
Preferred Experience/Skills:
* High School Diploma or equivalent required; Associates/Bachelors
Degree Preferred.
* Required - Minimum 1 year of prior customer service or technical
support experience; cable industry experience preferred.
* Knowledge of common consumer internet software including various
browsers and email platforms preferred.
* Basic understanding of internet, networking and email
protocols.
* Exemplary Customer Service skills.
* Effective verbal and written communication skills.
* Shift Flexibility: able to work evenings, weekends, holidays,
overtime.
* Strong problem solving or organizational skills.
* Understanding of basic accounting mathematics
* Microsoft Office experience a plus.
Keywords: Customer Support, Internet Support, Technical Support,
Tech
Keywords: Mediacom, West Des Moines , Internet Tech Support Representative I, Other , West Des Moines, Iowa
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Other JobsConcrete Labor Description: The Concrete Laborer will perform many tasks that require physical labor on construction sites in all types of weather. May operate hand and power tools of all types: air hammers, earth tampers, cement (more...) Company: PeopleReady Location: Altoona Posted on: 04/16/2021 Concrete Labor Description: The Concrete Laborer will perform many tasks that require physical labor on construction sites in all types of weather. May operate hand and power tools of all types: air hammers, earth tampers, cement (more...) Company: PeopleReady Location: Johnston Posted on: 04/16/2021 Hair Stylist - Alice's Crossing Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist Company: Great Clips Location: Linden Posted on: 04/16/2021 Amazon Picker Packer with Immediate Openings! Description: br br Warehouse Team Members br br Shifts: br Overnight, Early Morning, Day, Evening, Weekend br br Location: br Bondurant Des Moines, IA br Job opportunities vary by location. We (more...) Company: Amazon Location: Urbandale Posted on: 04/16/2021 Residential Underwriter- Work From Home Description: Location: Des Moines, IA br Salary: Negotiable br Description: br Our client is looking to hire multiple Underwriters that will be 100 REMOTE to join their team. These will be direct-hire, full-time (more...) Company: The Judge Group Inc. Location: Des Moines Posted on: 04/16/2021 Hair Stylist - Singing Hills Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist Company: Great Clips Location: Hubbard Posted on: 04/16/2021 Service Apprentice Description: Job Description Murphy-Hoffman Company MHC is North America's largest Kenworth truck dealership group. As MHC continues Company: MHC Kenworth Location: Des Moines Posted on: 04/16/2021 Private Mortgage Banker Description: Job Description br Important Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume when submitting your application (more...) Company: Wells Fargo Bank Location: Bouton Posted on: 04/16/2021 Brand Educator Description: MKTG is hiring We are looking for passionate brand educators who are 21 years of age and older in the following areas: ul li Des Moine area li Cedar Rapids/Iowa City area li Davenport area li (more...) Company: MKTG Location: Des Moines Posted on: 04/16/2021 Concrete Labor Description: The Concrete Laborer will perform many tasks that require physical labor on construction sites in all types of weather. May operate hand and power tools of all types: air hammers, earth tampers, cement (more...) Company: PeopleReady Location: Norwalk Posted on: 04/16/2021 |