Customer Service Representative (Collections)

Company: Mediacom
Location: West Des Moines
Posted on: April 4, 2021

Job Description:

Come join the Mediacom team! Mediacom provides a full array of benefits with employee discounts on cable, internet and much more!

Training class begins April 26, 2021!

We are hiring for multiple shifts: 8:00 a.m -5:00 p.m., 11:00 a.m. -8:00 p.m , 9:00 a.m. -6:00 p.m. and 10:00 a.m. -7:00 p.m.

General Responsibilities:
The Collections Associate I will assist Mediacom in maintaining our revenue stream by speaking with customers about past-due accounts and assisting them in making payments to ensure their services are not interrupted. You will accomplish this by participating in non-pay reminder activities to customers. In addition agents are eligible for regular incentives driven by individual performance.

Specific Responsibilities:
Receiving payment and posting to customer accounts.
Contacting customers and advising of potential service disconnection.
Keeping detailed and accurate records of collection and status of accounts.
Assist payment center to ensure customer satisfaction.
Process payment arrangements and follow through to ensure arrangements are met in a timely manner.
Monitor aged balanced reports and assist with collections of NSF checks.
Assessing customer needs to determine appropriate payment arrangements within company guidelines.
Partnering with other departments to resolve billing or service disputes.
Perform other duties as assigned.

Preferred Experience/Skills:
High School Diploma or equivalent.
Use of mathematics to solve problems.
Good listening, negotiation and communication skills.
Customer service experience preferred.
Good time management and organization skills.
Knowledge of PC based word processing and spreadsheet programs, such as Microsoft Word and Excel.

Keywords: Collections, Revenue, Customer Service

Keywords: Mediacom, West Des Moines , Customer Service Representative (Collections), Other , West Des Moines, Iowa