Customer Service Representative

Company: Aerotek
Location: West Des Moines
Posted on: January 11, 2021

Job Description:

Description:The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaintsA typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as neededCustomer service agents may be inbound, outbound or a combination of bothResolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting billsContact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustmentsRefer unresolved customer grievances to designated departments for further investigationKeep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions takenSkills:Customer service skills, Healtcare, Microsoft excelTop Skills Details:1. Use multiple programs at once 2. Excel knowledge 3. Customer serviceAdditional Skills & Qualifications:Previous experience with computer applications, such as MS Outlook or data entry software.1+ years call center customer service experience *high volume calls*Experience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, West Des Moines , Customer Service Representative, Other , West Des Moines, Iowa