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Hospice - Community Representative

Company: Care Initiatives Hospice
Location: West Des Moines
Posted on: October 19, 2020

Job Description:

PURPOSE OF THIS POSITION

To establish and maintain positive relationships with community sources with the intent to enhance patient referrals; to establish appropriate professional and public relationships that will encourage and develop short-term and long-term referral sources.

QUALIFICATIONS

Education/Certification/License

Bachelor’s degree in Communications, Marketing, Public Relations, or related field or equivalent work experience.

Current driver’s license and automobile liability insurance.

Knowledge

Understanding of the healthcare system.

Understanding of end-of-life care experiences.

Experience

Experience initiating and developing professional business relationships.

Experience in communications, marketing or public relations preferred.

Experience in a healthcare environment preferred.

Skills/Abilities:

Ability to:

Use effective administrative skills to oversee and coordinate services, including the process of obtaining a referral contract.

Plan, organize and utilize teaching principles in working with families, patients and other community organizations.

Exercise independent judgment to work independently.

Enthusiastically initiate conversations or communicate to promote and build relationships.

Develop rapport with patients, families, healthcare providers and community groups.

Articulate tactfully and effectively with the public (patients, families, providers, community groups, etc.) and other employees or professionals.

Effectively communicate both orally and in writing with large public audiences.

Confidently demonstrate energy and ambition to motivate, persuade and encourage others.

Use a laptop computer and Microsoft products such as Outlook, Excel, Word and PowerPoint..

Use audiovisual equipment.

ESSENTIAL FUNCTIONS

Demonstrates and models Care Initiatives Core Values in all interactions, activities and opportunities.

Develops, implements and evaluates initiatives designed to promote awareness and understanding of Care Initiatives Hospice programs and advocate for services in accordance with applicable federal and state laws.

Working in cooperation with the Team Director and Director of Marketing, identifies community referral sources to target.

Establishes and implements a marketing plan primarily designed to meet the needs of professional partners in end-of-life care, and secondarily, broader community engagement in accordance with applicable federal and state laws.

Initiates and completes marketing visits, calls and interactions; maintains record keeping system on marketing activities, including documenting a referral in the clinical record.

Engages enthusiastically in communications and building professional relationships.

Participates in group presentations as invited and requested.

Participates in QAPI activities as requested.

Participates in education for contract facilities/services.

Participates in the process of admitting a patient to hospice service, to include the timely coordination of a referral and admission.

Communicates with IDT for coordination of care.

Keywords: Care Initiatives Hospice, West Des Moines , Hospice - Community Representative, Other , West Des Moines, Iowa

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