WestDesMoinesRecruiter Since 2001
the smart solution for West Des Moines jobs

Business Support Consultant 5 - B2B and WIM Research and Diagnostics Team

Company: Wells Fargo Bank
Location: West Des Moines
Posted on: October 18, 2020

Job Description:

Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo , we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Enterprise Customer Excellence Group (ECEG) brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence, and Net Promoter System, is responsible for understanding the causes of issues that affect customers, and providing solutions that ensure customers' needs are understood and supported. The group is also accountable for ensuring regulators' expectations are met and that team members have the tools and training necessary for success. The Complaints Data Analytics and Reporting team (CDAR) organization falls under the Enterprise Complaints Management Office (ECMO) and is accountable for Data, Analytics, and Reporting responsibilities across Wells Fargo. CDAR provides deep analysis of complaints, and insights into customer frustration. In this role, CDAR is also accountable for numerous Data and Analytical programs across the enterprise, including driving a scaled enterprise complaints automation program leveraging Artificial Intelligence, Machine Learning, and other advanced analytical techniques incubated in the CDAR organization. CDAR has a broad customer-focused scope and was created to enable the development of consistent reporting and analytical tools to find insights into ways Wells Fargo can better serve its customers. CDAR partners with business, technology, operational, and customer experience leaders across the company to develop relevant advanced analytical and technological capabilities to understand, predict, manage, resolve, and report customer dissatisfaction across the company. The Research and Diagnostics team (RAD) within CDAR is responsible for identifying and prioritizing complaints that have the greatest potential for systemic customer issues and for identifying potential customer impact. The team synthesizes information from the indicator sources, performs operational and/or analytical research, and identifies the root cause. The Business Support Consultant 5 (BSC5) will be the leader for Wealth and Investment Management (WIM) and B2B (Commercial Banking and Corporate and Investment Banking) root cause reviews, and will conduct research on complaints to uncover potential systemic problems. They will perform complex forensic reviews on customer level interactions including; collecting data to identify the root cause of problems determined to have systemic implications across the complaint portfolio, end to end analysis of the customer experience related to the complaint, compilation of results, and presentation to key business partners including risk, compliance, and line of business stakeholders. This leader will be responsible for deploying a business as usual (BAU) process to build a sustainable research and engagement model for multiple businesses with a more complex product set, and interfacing with the clients' relationship managers. This role will also be responsible for identifying areas of improvement for efficiencies and consistency throughout the WIM and Wholesale lines of business and presenting to RAD, CDAR and line of business (LOB) leadership, as well as participating and potentially coordinating RAD monthly business reviews. Primary responsibilities of the position include the following: * Creates and speaks to presentations for engagement with WIM / Wholesale Partners, including senior level leadership, synthesizing research / analytics findings and LOB knowledge to advocate for potential changes to system, processes, and policies that could help WF better serve its customers. * Escalates issues as appropriate to RAD / CDAR leadership and partners across lines of business to discuss findings of potential systemic problems. * Facilitates cross-functional coordination with partners in line of business, operations, technology, analytics, control functions, and other areas to understand the business process impacting o

Keywords: Wells Fargo Bank, West Des Moines , Business Support Consultant 5 - B2B and WIM Research and Diagnostics Team, Other , West Des Moines, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


82001 NURSE PRACT-INFECTIOUS DISEASE
Description: Overview: CommonSpirit Health was formed by the alignment of Catholic Health Initiatives CHI and Dignity Health. With more than 700 care sites across the U. S. , from clinics and hospitals to home-based (more...)
Company: MercyOne Des Moines Medical Center
Location: Des Moines
Posted on: 10/22/2020

Tractor Trailer Driver
Description: UPS is hiring individuals to work as full-time, temporary, seasonal Tractor-Trailer Drivers . This position involves driving a tractor-trailer unit to one or more destinations and then returning to the (more...)
Company: United Parcel Service
Location: Des Moines
Posted on: 10/22/2020

Package Delivery Driver Flexible Schedule
Description: UPS is accepting applications for full-time Combination Package Delivery Drivers . This is a physical, fast-paced, outdoor position that involves continual lifting, lowering and carrying packages (more...)
Company: United Parcel Service
Location: Des Moines
Posted on: 10/22/2020


RN - Cardiac Medical ICU
Description: Overview: MercyOne Central Iowa operates four not-for-profit, Catholic medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals - MercyOne Children's Hospital (more...)
Company: MercyOne Des Moines Medical Center
Location: Des Moines
Posted on: 10/22/2020

CDL-a Household Goods Mover Lease Purchase Truck Driver Jobs
Description: Drive How You Want. Drive Where You Want. Whether it's regional or OTR Owner Operator truck driver job opportunities that you're on the hunt for, United has a number of immediate positions open (more...)
Company: United Van Lines
Location: Des Moines
Posted on: 10/22/2020

Respiratory Care Tech - Respiratory Therapy
Description: Overview: CommonSpirit Health was formed by the alignment of Catholic Health Initiatives CHI and Dignity Health. With more than 700 care sites across the U. S. , from clinics and hospitals to home-based (more...)
Company: MercyOne Des Moines Medical Center
Location: Des Moines
Posted on: 10/22/2020

CDL Driver
Description: UPS is hiring individuals to work as full-time, temporary, seasonal Tractor-Trailer Drivers . This position involves driving a tractor-trailer unit to one or more destinations and then returning to the (more...)
Company: United Parcel Service
Location: Des Moines
Posted on: 10/22/2020

VP, Public Relations
Description: The Opportunity We are seeking a talented VP, Public Relations to be an expert at developing strategic, integrated, and holistic communication plans to promote CO-OP s thought leadership status (more...)
Company: CO-OP Financial Services
Location: Des Moines
Posted on: 10/22/2020

Lot Associate
Description: Job Description Lot Associates assist customers with the loading of their vehicles and also monitor
Company: The Home Depot
Location: Des Moines
Posted on: 10/22/2020

CDL-A Regional LTL Truck Driver
Description: CDL-A Regional LTL Truck Driver Jobs at Ashley Distribution Services LTD Ambassadors Wanted: Get Home Weekly Ashley Distribution Services LTD, voted one of America's best companies to drive for,
Company: Ashley Distribution Services
Location: Des Moines
Posted on: 10/22/2020

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

West Des Moines RSS job feeds