WestDesMoinesRecruiter Since 2001
the smart solution for West Des Moines jobs

CALL CENTER REPRESENTATIVE - Entry-Level

Company: Mass Markets
Location: West Des Moines
Posted on: May 14, 2020

Job Description:

CALL CENTER PROFESSIONALStart your career on our growing team! We need Call Center Professionals to help us manage the customers experience and create sales opportunities when possible. Support customers through the entire sales process, learning customer service and selling methodology as you answer incoming calls. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.SCHEDULENEED A SCHEDULE THAT WORKS WITH YOUR LIFE?For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.POSITION RESPONSIBILITIESWHAT IS A CALL CENTER PROFESSIONAL?You are responsible for receiving customer service requests using the latest contact center technology and customer experience strategy. As a highly trained expert on products, technology, and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week, resolving support issues and ensuring best in class customer support.Our Call Center Professionals are responsible for the following tasks:

  • Support customers, handle requests, provide solutions
  • Thoroughly learn the client s products and services
  • Maintain existing client relationships with professionalism
  • Utilize systems and technology to complete account management
  • Escalate customer dissatisfaction when necessary
  • Resolve issues empathetically within the first interactionIn addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day.CANDIDATE QUALIFICATIONSWONDER IF YOU HAVE WHAT IT TAKES?OnBrand24 provides all new employees with paid, world-class training. Qualified candidates will be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required.Other Call Center Professional Qualifications Include:
    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Highly reliable
    • Minimum 18 years of ageExperienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.Employees earn generous paid time off as well as paid holiday s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV s, trips, tickets, and even cars.TOTAL REWARDS BREAKDOWN
      • Competitive Starting Compensation
      • Paid Time-Off
      • Daily, Weekly, and Quarterly Recognition
      • Paid Holidays
      • Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)
      • Regular Raises and Career Progression
      • Flexible Scheduling Options
      • Employee Discount Program
      • Advancement Opportunity and Ongoing Training
      • Fun, Engaging Work Environment
      • Modern Work Environment
      • Casual Dress Code
      • And More...All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. Associated topics: call center, clerk, client service, csr, customer care, customer care representative, customer service representative, product support, representante de servicio al cliente, service

Keywords: Mass Markets, West Des Moines , CALL CENTER REPRESENTATIVE - Entry-Level, Other , West Des Moines, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Pulmonary Critical Care Physician
Description: Mercy One Critical Care and Pulmonary is looking for a BE/BC Pulmonary Critical Care Physician to work in their growing practice. We offer competitive compensation including sign-on bonus, paid malpractice, (more...)
Company: Mercy Medical Center - Des Moines
Location: Des Moines
Posted on: 05/29/2020

IT Specialist (INFOSEC)
Description: The Information System Security Officer ISSO is a position in
Company: VA Central Iowa Health Care System
Location: Des Moines
Posted on: 05/29/2020

Staffing Specialist - Waterloo, IA
Description: TrueBlue was founded on the idea of connecting people and work. We work with businesses to provide the workforce solutions they need to succeed. Publicly traded since 1998 with annual sales of 2.7B,
Company: PeopleReady
Location: Waterloo
Posted on: 05/29/2020


Truck Driver - Top Benefits - Recent Grads Welcome
Description: CFI is Hiring Class-A Truck Drivers Excellent Pay and Benefits - Reliable Home Time Solo and Team Opportunities Available Recent CDL Grads Welcome Ask About our Industry Leading Finishing Program (more...)
Company: CFI Transport - Company Drivers
Location: Des Moines
Posted on: 05/29/2020

Truck Driver - Owner Operator - Average Over $128,000/Year
Description: CFI is Looking for Owner Operators Solo Owners Average 128,000 / year or more Team Owners Average Over 221,000 / year per team When you work for CFI as a Regional or Over-the-Road OTR driver (more...)
Company: CFI Transport - Owner Operators
Location: Des Moines
Posted on: 05/29/2020

Member Service Executive
Description: Overview br The GreenState Credit Union, a progressive, growing company, is now taking applications for a Member Service Executive. This person will be a competitive, independent, doer who can problem (more...)
Company: GreenState Credit Union
Location: Des Moines
Posted on: 05/29/2020

Estimator + up to a 5% Signing Reward
Description: Our local manufacturing company in Waterloo, IA is looking for an Estimator who will be responsible for analyzing blueprints, specifications,
Company: LR Recruiting
Location: Waterloo
Posted on: 05/29/2020

Dedicated Specialized Dry Van
Description: ul br br li Minimum of one year of experience over-the-road or regional br li Must have driven Tractor Trailer 6 months within the last 24 months. br li No more than 4 moving violations (more...)
Company: Koch Trucking
Location: Ames
Posted on: 05/29/2020

Financial Representative
Description: Job Description:Overview Financial Architects a member of The Guardian Network is expanding our team and looking for a motivated individual to join us as a Financial Representative. The position offers (more...)
Company: Financial Architects, Inc. (WE)
Location: Des Moines
Posted on: 05/29/2020

Registered NurseWEP
Description: Under general direction, protects, promotes, and optimizes health and abilities. Prevents illness and injury. Alleviates suffering through the diagnosis and treatment. Advocates for patients and their (more...)
Company: Mary Greeley Medical Center
Location: Ames
Posted on: 05/29/2020

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

West Des Moines RSS job feeds