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ECMO QA Team Lead

Company: Wells Fargo
Location: West Des Moines
Posted on: May 6, 2020

Job Description:

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. Weve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.Acts as a team lead, including some supervisory responsibilities or backup in the absence of manager. Duties may include: providing training and work direction to less experienced team members; managing work flow, monitoring work progress and providing input to supervisors on team member performance; assisting in developing, executing, tracking and monitoring coaching programs and effectiveness; providing guidance to less experienced team members in multiple types of transactions/review types within a business line by interpreting and understanding internal company requirements and/or agency or government regulations. Manages review appeals.

Required Qualifications


  • 4+ years of experience in one or more of the following: complaint/claim/dispute handling, quality assurance, customer contact center, loan documentation, loan servicing, operational risk, or underwriting


    Desired Qualifications


    • Advanced Microsoft Office skills
    • Superior project management skills including the ability to handle multiple projects concurrently
    • Experience in building strong teams with a culture focused on partnering across groups, customer service and focus on managing a pipeline
    • Strong analytical skills with ability to draw conclusions and translate findings
    • Strong analytical skills with high attention to detail and accuracy
    • Strong risk management leadership skills
    • Ability to gather, organize, and interpret data
    • Quality assurance experience
    • Experience developing partnerships and collaborating with other business and functional areas
    • Ability to assess issues, make quick decisions, implement solutions, and influence change
    • Ability to proactively manage and mitigate issues
    • Ability to take on a high level of responsibility, initiative, and accountability
    • Experience resolving and working through escalated and complex customer issues


      Other Desired Qualifications


      • Quality Assurance experience providing oversight to all business units regarding escalated customer complaints
      • Experience managing and developing quality assurance analysts


        Street AddressIA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IADisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

        Relevant military experience is considered for veterans and transitioning service men and women.

        Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, West Des Moines , ECMO QA Team Lead, Other , West Des Moines, Iowa

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