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Account Resolution Specialist 4

Company: Wells Fargo
Location: West Des Moines
Posted on: February 16, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

The Account Resolution Specialist 4 provides recovery collections and customer service for prime credit card accounts.

Job responsibilities may include:


  • Expert level role responsible for providing a quality customer experience while working to collect/resolve
  • outstanding account balances
  • May develop location information about debtors for purpose of collecting past due payments
  • Works in a professional, customer-centric high volume environment contacting customers to determine
  • reason for payment delinquency and to obtain payment commitment
  • Has higher level of decision making authority when working accounts
  • Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations
  • Researches and provides guidance to resolve the most complex escalated inquiries and issues
  • May assist with compiling statistical reports and other special projects

    Work Schedule: Monday - Friday 8:00-5:00 PM, with one weeknight (TBD) from 11:00 AM - 8:00 PMRequired Qualifications


    • 4+ years of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment demonstrated through work or military experience including 2+ years of collections experience


      Desired Qualifications


      • Strong analytical skills with high attention to detail and accuracy
      • Ability to take initiative and work independently with minimal supervision in a structured environment
      • Experience managing a pipeline of work from assignment to completion
      • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
      • Ability to work effectively in structured but flexible, adaptable and changing, call center environment


        Other Desired Qualifications


        • Post charge off experience
        • Collections settlement experience
        • Experience in Credit Card Collections
        • Experience using Recoverease, FDR, Hogan, and EcAR


          Street AddressIA-West Des Moines: 7000 Vista Drive - West Des Moines, IADisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

          Relevant military experience is considered for veterans and transitioning service men and women.

          Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, West Des Moines , Account Resolution Specialist 4, Other , West Des Moines, Iowa

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