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BCP/Vendor Support Specialist

Company: Wells Fargo
Location: West Des Moines
Posted on: February 13, 2020

Job Description:

Job Details Company Overview Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers. Use of this job is restricted to the Ent Info Tech business line. Provides technical systems support within a technology organization. Duties are varied and may include one or more of the following: provides support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services; uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems; assist in on call rotation support; evaluates service level agreement criteria and identifies gaps in current technology process; participates in migrations from development to production, upgrades, installations and/or configurations; may write queries to extract data and validates data loads; completes project sizing; updates/writes documentation and procedures and assists with related training; supports team point site and all documentation; acts as records coordinator; troubleshoots network, hardware and software issues using general guidelines, templates or direction from others; participates in writing test scripts; maintains change or issue logs; analyzes performance trends and recommends process improvements; understands quality, security and compliance requirements for supported areas and reviews changes for risk to production systems; responsible for managing and participating in testing and updating the business continuation plan. Required Qualifications - 3+ years of systems support analysis experience Other Desired Qualifications - Excellent Communication skills - Writing skills - Troubleshooting skills - Ability to self manage Street Address AZ-Chandler: 2600 S Price Rd - Chandler, AZ AZ-Chandler: 2700 S Price Rd - Chandler, AZ MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN MN-Shoreview: 1801 Parkview Dr - Shoreview, MN IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Recommended skills Process Improvements (Business) Testing Information Security Documentation

Keywords: Wells Fargo, West Des Moines , BCP/Vendor Support Specialist, Other , West Des Moines, Iowa

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