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Enterprise Investigator - Customer Account Fraud/Misconduct and Crime Ring Team

Company: Wells Fargo Bank
Location: West Des Moines
Posted on: January 15, 2020

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. - In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk types, including conduct, credit, financial crimes, information security, interest rate, liquidity, market, model, operational, regulatory compliance, reputation, strategic, and technology risk.The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company.Enterprise Investigations, a division of Conduct Management, CM, is responsible for protecting Wells Fargo's assets, brand, and reputation by investigating allegations of team member or contingent worker misconduct specific to potential violations of law or dishonest acts.This position will serve as an Investigator for the Customer Account Fraud/Misconduct and Crime Ring Team.Responsibilities include:

  • Exercises discretion regarding investigative actions to identify, evaluate, and take necessary actions on an individual case basis
  • Performs assessment of the risks presented by the activity and conducts investigation by applying the appropriate investigative techniques (interview, e-discovery, evidence collection, forensic examination, etc.) and utilizing internal/external technology sources and contacts to gather comprehensive evidentiary materials
  • Conducts detailed investigations of internal fraud/misconduct activity within area of expertise
  • Acts as the primary investigator or assist on high profile, crime ring, or complex cases, assists with computer crime investigations, and investigates breech of information security policies
  • Partners with HR/ER, Legal, and line management to offer recommendations for employment decisions based on the results of the investigation
  • Documents case decision making process specific to the activity being investigated
  • Makes risk based decisions on behalf of Wells Fargo which are in compliance with bank, legal and regulatory requirements and recommends actions in response to investigations
  • Prepares and files regulatory reports and other crime reports as appropriate
  • Refers appropriate activity to law enforcement for criminal or civil prosecution
  • Acts as liaison with law enforcement and legal counsel; may represent the bank in legal proceedings
  • Assesses internal controls and procedures associated with assigned cases, identifying control breakdowns and making recommendations to prevent future fraud losses
  • Assists Investigators and Managers with other assigned tasks, projects, and initiatives***To be considered for role, candidate(s) must be willing to be located in the (13) target locations listed.***Please note: based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities within Wells Fargo.

    Required Qualifications
    • 2+ years of experience investigating one or a combination of the following: employee relations issues/Title VII, policy violations, internal/external fraud, financial crimes, BSA/AML, terrorist financing, or risk management involving financial crimes and/or employment practices

      Desired Qualifications
      • Excellent verbal, written, and interpersonal communication skills
      • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
      • Strong organizational, multi-tasking, and prioritizing skills
      • Ability to manage multiple small to medium sized projects simultaneously
      • Microsoft Excel spreadsheets experience importing, exporting, and manipulating data
      • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
      • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
      • A BS/BA degree or higher
      • Certified Fraud Examiner (CFE)
      • Certified Fraud Specialist (CFS)

        Other Desired Qualifications
        • Investigative interviewing skills
        • Strong analytical skills
        • Consumer Bank Branch Management experience
        • Excellent oral and written communication skills and capable of effectively communicating research findings and analysis to business partners
        • Basic link analysis skills to identify common fraud elements, trends, or points of interests to locate related incidents
        • Extensive knowledge of consumer bank systems (i.e., SVP, SVT, Hogan, OIB, etc.), processes, and contacts as resources to conduct independent assessments
        • Demonstrated ability to work with leaders and team members at all levels and across functional lines
        • Possess a high level of technical skills to navigate various applications to identify internal fraud
        • Strong interpersonal skills and highly effective in dealing with individuals regarding sensitive and sometimes controversial matters

          Job Expectations
          • Ability to travel up to 10% of the time

            Street Address
            MN-Saint Louis Park: 435 Ford Rd - Saint Louis Park, MN
            MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
            SC-Fort Mill: 3480 State View Blvd - Fort Mill, SC
            IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
            NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
            NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
            AZ-Chandler: 2700 S Price Rd - Chandler, AZ
            CO-Denver: 1700 Lincoln St - Denver, CO
            UT-Sandy: 10010 S State St - Sandy, UT
            OR-Portland: 1300 Sw 5th Ave - Portland, OR
            TX-Plano: 4975 Preston Park Blvd - Plano, TX
            TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX


            All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.
            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, West Des Moines , Enterprise Investigator - Customer Account Fraud/Misconduct and Crime Ring Team, Other , West Des Moines, Iowa

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