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E-Commerce Sales Representative

Company: Mediacom
Location: West Des Moines
Posted on: December 5, 2019

Job Description:

GENERAL RESPONSIBILITIES:The E-Commerce Sales Representatives will answer pre-screened incoming calls from prospective customers, assess their needs, recommend Mediacom products, overcome objections, close sales, place orders in the billing system, and take customer payments. The position also includes answering e-Chats from customers who are in the process of purchasing online and assisting them through the process to ensure they finalize their order. The position requires successful use of several different computer applications simultaneously.SPECIFIC RESPONSIBILITIESAnswers incoming calls and e-chats and occasionally places outbound calls as directedUtilizes strategic offer positioning to maximize the value of each saleOvercomes customer objections or hesitations to close the saleAccurately and completely represents Mediacom's products and services.Follows required department scripting including reading disclaimersEnsures a positive customer experience by selling the value of Mediacom's products and with polite and professional behaviorAccurately records the outcomes of each interaction, sometimes in multiple places depending on the type of interactionIs comfortable working in an office environment and maintains a professional and respectful working relationship with co-workers and managementUtilizes multiple computer applications to manage interactions as well as data entry and payment processing and moreConsistently meets close rate, quality, utilization, and other performance standardsEnsures order completion by proactively collecting payments, entering orders accurately, educating the customers, and following up on orders.Follows all department and company policies and proceduresMaintains confidentiality of informationPerforms other duties as assigned.EXPERIENCE / SKILLS:High School Diploma or GEDComputer literacy is required - proficiency is preferredAble to learn and use a variety of different computer applicationsPrevious sales and/or call center experience preferredStrong verbal and written communication skillsAble to work at a fast-pace in a competitive environment and stay focusedAble to perform simple mathematical calculationsContact Email: kpalmolea@mediacomcc.com

Keywords: Mediacom, West Des Moines , E-Commerce Sales Representative, Other , West Des Moines, Iowa

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