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Treatment Coordinator, Ortho

Company: D4C Dental Brands
Location: West Des Moines
Posted on: December 4, 2019

Job Description:



Treatment Coordinator, Ortho



Location



Ortho - West Des Moines, IA




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Job BriefThe Orthodontic Treatment Coordinator will spend time with patients seeking Orthodontic care and answer questions related to planned treatment and corresponding fees.
JOIN OUR ORGANIZATION...

D4C Dental Brands, Inc. is a dental support organization (DSO) that supports affiliated pediatric dentists, general dentists, and orthodontists in the Smiles For Life Network . We provide business management expertise and administrative operations support, so doctors can focus on their patients and clinical operations. Our team is dedicated to helping children achieve a lifetime of great oral health. Our locations offer an exciting and comforting environment for patients as our specialists deliver best-in-class care and treatment to all. Join us and take part in raising the standard in children's oral healthcare!

JOB RESPONSIBILITIES:

The Orthodontic Treatment Coordinator serves as the financial and insurance benefit expert to obtain a high percentage of treatment acceptances from the patients. TC is responsible for following up with patients, after the visit with the doctor, to ensure that all questions, related to planned treatment and corresponding fees, are answered.

This support is crucial to the delivery of the Company's mission of helping children achieve a lifetime of great oral health.

MAJOR DUTIES AND RESPONSIBILITIES:


  • Educates patients on oral healthcare of braces and their appliances.

  • Presents Orthodontic treatment plans and gives estimates of treatment costs to obtain high treatment acceptance.

  • Review and understands the patient's insurance benefits.

  • Performs introductory phone calls for potential new patients and works recall reports.

  • Takes diagnostic x-rays, as needed.

  • Delivers quality and compassionate care to every patient.

  • Explains, promotes and adheres to the Company's payment policies and procedures.

  • Solicits referrals from patients pre/post treatment.

  • Accurately charts and documents all notes pertaining to the patient during the exam and treatment set forth by the Company guidelines.

  • Follows all administrative procedures and policies to ensure consistent standards.

  • Attends and participates in all office meetings, continuing education events and daily huddles.

  • Contact patients/guarantors the day prior or the day of the appointment regarding fees due and confirmation of the appointment.

  • Prepares for each assigned office monthly Key Performance Indicators (KPIs) and prioritizes day-to-day activities based on the KPIs.

  • Assist front office coordinator(s) as needed.

  • Complies with all of the laws and regulations, including HIPAA, OSHA, etc.

  • Assist the Orthodontic Front Office Coordinator as needed.

  • Other duties as assigned.

    EDUCATION AND EXPERIENCE:


    • A minimum of a high school degree or equivalent is required.

    • Associates degree in Business or equivalent is preferred.

    • Bilingual is preferred but not required.

    • Experience working in a professional, medical, or dental environment with direct customer service is desired for at least three (3) years.

    • X-ray certification is preferred, but may obtained through the Company.

      SPECIFIC SKILLS: ---


      • Strong interpersonal and relationship building skills, ability to establish and maintain positive working relationships.

      • Strong customer service skills and ability to communicate with a pleasant demeanor at all times.

      • Effective written and verbal communication skills with all levels of employees and public.

      • Excellent organizational skills; strong attention to detail, ability to multitask and perform job duties in a timely manner.

      • High Degree

      • Strong computer skills, Word and Excel a must, and ability to learn new programs as needed.

      • High degree of initiative, accountability and independent judgment.

        PHYSICAL DEMANDS: ---


        • Walking, sitting, standing for extended periods of time

        • Ability to lift/carry up to 30 pounds and be able to twist, turn, bend and stoop

          WORKING CONDITIONS:


          • Dental office environment

          • Travels between the assigned offices

          • Work hours vary based on the specific office schedule and/or business needs




Keywords: D4C Dental Brands, West Des Moines , Treatment Coordinator, Ortho, Other , West Des Moines, Iowa

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