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Workforce Planner

Company: JustinBradley
Location: West Des Moines
Posted on: December 3, 2019

Job Description:

Are you interested in being part of a new intiative with a longstanding fortune 500 financial services firm in Des Moines? Our client is looking for an individual with a call center operations and analytical background to be a part of a project that is just getting off the ground. Please apply if you are interested in learning more! Job Description: - Perform complex data analysis to determine staffing targets, call volume trends and develop long-term strategies Present recommendations for long-range staffing and volume forecasting changes based on capacity modeling Compile and mine data from a variety of business sources Facilitate project work, and may lead moderate scope projects or parts of an enterprise-wide project - Additional Skills & Qualifications: - ---Extensive knowledge and understanding of operations support areas such as scheduling, staffing, planning and advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills Strong analytical skills with high attention to detail and accuracy Ability to work in a fast-paced deadline driven environment Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment JustinBradley is an EO employer - Veterans/Disabled and other protected categories. -

Keywords: JustinBradley, West Des Moines , Workforce Planner, Other , West Des Moines, Iowa

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