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Business Liasion Manager - Servicing Technology

Company: Wells Fargo
Location: West Des Moines
Posted on: July 7, 2019

Job Description:

Job Description

At Wells Fargo, we have one goal: to satisfy our customers' financial needs and help them achieve their dreams. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers.

Consumer Lending Technology

From achieving sustainable homeownership, managing credit, purchasing a car to financing college, Wells Fargo Consumer Lending cares about our customers. Today, our diversified team provides home lending, auto loans, and student loans to more than 30 million customers. Every day we focus on providing guidance, advice and tools to assist our customers with making informed decisions for selecting the right products and services to satisfy their financial needs and help them succeed financially.

The team member selected for this role will lead a group of Business Initiatives Consultants, BSCs, and TRM team members in partnership with Home Lending Servicing Change Delivery and Black Knight Financial to define and execute the governance model. A significant component of this role is working in partnership with the Servicing Change Delivery (SCD) Strategic Vendor Relationship Leader who is responsible for managing and optimizing Wells Fargo's strategic relationship with Black Knight on behalf of Home Lending Servicing. As the governance model and strategy with Black Knight grows this role may evolve to include other strategic 3rd Party platforms that interface with Black Knight systems on behalf of Wells Fargo.

Please note: This position can be based at the Wells Fargo site location(s) in Des Moines IA, Charlotte NC and Minneapolis MN. Relocation assistance will not be provided. Applicants should reside in or around the target area(s) or be willing to relocate at their own expense.

This is a full time opportunity with a competitive compensation package, a comprehensive benefits package including a generous PTO program and many other benefits. For additional benefit information visit https://www.wellsfargo.com/about/careers/benefits/.

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

* Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
* Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Required Qualifications

* 10+ years of experience in one or a combination of the following: business operations, implementation, or strategic planning
* 4+ years of management experience

Desired Qualifications

* Excellent verbal, written, and interpersonal communication skills
* Ability to interact with all levels of an organization
* Strong analytical skills and ability to solve complex technical problems
* Experience in problem analysis, solution implementation, and change management
* Knowledge and understanding of home lending or consumer lending
* Knowledge and understanding of mortgage servicing: underwriting, loan origination, or default
* Ability to influence and build relationships with LOB stakeholders, technology CIO leadership, external service providers, and architecture teams
* Ability to manage vendor relationships for products or services including: contract negotiation, oversight, and SLA management
* Knowledge and understanding of SDLC (System Development Life Cycle)
* Experience with Agile Scrum (Daily Standup, Sprint Planning and Sprint Retrospective meetings) and Kanban

Other Desired Qualifications

* Demonstrated experience with a broad range of software development and associated technologies.
* Demonstrated leadership and business experience. This includes working with business, development and other partners to create, execute and implement application strategies.
* Demonstrated experience working with third party vendor applications. This includes the experience working through issues and strategies with vendors.

Job Expectations

* Ability to travel up to 25% of the time
* Ability to work additional hours as needed
* Flexibility to work in a 24/7 environment

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

IA-West Des Moines: Min: $105,000 Mid: $150,000

NC-Charlotte: Min: $105,000 Mid: $150,000

IA-Des Moines: Min: $105,000 Mid: $150,000

Street Address

IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA

NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC

IA-Des Moines: 800 Walnut St - Des Moines, IA


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, West Des Moines , Business Liasion Manager - Servicing Technology, IT / Software / Systems , West Des Moines, Iowa

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