Senior Software Engineer

Company: Wells Fargo
Location: West Des Moines
Posted on: May 27, 2023

Job Description:

About this role: Wells Fargo is seeking a Senior Software Engineer In this role, you will:

• Lead moderately complex initiatives and deliverables within technical domain environments
• Contribute to large scale planning of strategies
• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
• Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures
• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff Required Qualifications, US:
  • 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 4+ years of Application Administration experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 4+ years' experience with contact center technologies including implementations and support of 3rd party vendor products within the contact center space
  • Hands on experience with one or more Interaction Recording and Analytics platforms such as NICE, Verint or another large-scale platform. Desired Qualifications:
    • Automating existing manual processes with building and maintaining the infrastructure for Contact Center platforms
    • An industry-standard technology cloud certification
    • Experience with system administration across multiple platforms.
    • Identifying opportunities to adopt to new technologies while improving efficiency & optimization.
    • Proactive monitoring of application performance through Splunk, dashboards, App dynamics & Dynatrace etc.
    • Represent Engineering teams during production outages and collaborate with Production Support teams to resolve production outages. Collaborate with stake holders across engineering functions to own/derive RCA & work towards permanent resolution.
    • Plan, support, execute and comply with governance programs/processes in support of a strong control environment in your functional area. Leverage process documentation to improve operational controls and identify and remediate process deficiencies.
    • Proactively identify, communicate, mitigate, and escalate risk originating from non-compliance of processes, operational errors, and data integrity issues in all applicable processes.
    • Proficiency in dealing with Legacy infrastructure along with cloud infrastructure (on prem & 3rd party) such as PCF or Azure.
    • Strong verbal, written, and interpersonal communication skills
    • 1+ years of experience with Agile project methodologies.
    • Experience in large scale migrations from premise to cloud solutions Job Expectations:
      • Ability to work on call as assigned
      • Ability to work outside of regular business hours
      • This position is not eligible for Visa sponsorship We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, West Des Moines , Senior Software Engineer, IT / Software / Systems , West Des Moines, Iowa