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Microsoft D365 Business Analyst

Company: ApTask
Location: West Des Moines
Posted on: March 18, 2023

Job Description:

  • Should have at least 7-9 years of experience as Techno Functional Consultant to build customized solutions in the areas of Sales, Customer Service and Marketing, using workflows, plugins, UI customizations etc.
  • Good written and verbal communication
  • Must have Certified on D365 CRM
  • Should be customer facing with excellent analytical and communication skills.
  • Have expertise in Insurance Domain
  • Worked on different CRM / XRM versions.
  • Implemented complete life cycle of least 4 to 5 projects
  • Experience in agile deliveries and tight timescale
  • Also having experience in on premise/ cloud, support, upgrade and Migrations Project.
  • Must worked on D365 customization and configuration.
  • Proven knowledge on Workflow, business process flows, business rules, Dashboard , Reports, Security & Authentications, Teams, queue and SLA configuration
  • Worked on Data Migration, Export\Import and Data Cleansing
  • Knows the MS methodology well; able to articulate and understand the pain points of customer.
  • Experience in Integration with third party applications, Web API.
  • Aware of mobility in CRM.
  • Worked on Office 365, Dynamics 365 and SharePoint API s.

    Good to Have Skills:

  • Unified Service Desk , WPF (used for creating external Hosted controls and other components used in Unified Service Desk)
  • Microsoft Power Platform - MS PowerApps, Power Automate, Power Portal, Power Virtual Agent , PowerBI and CDS (Common Data Services)
  • Experience in the analysis, design, development, testing and implementation of enterprise scale apps
  • Good to have knowledge on technologies like HTML 5 , CSS, SOAP, REST, Angular JS, Javascript.

    Roles \Responsibilities:

  • Work with Product owner on product backlog items
  • Provide input and advice regarding Microsoft Dynamics 365 capabilities, functions and features to clients and prospects.
  • Build positive client relationships by developing an understanding of the client s business processes.
  • Facilitate workshops to develop business requirements; create demonstrations to provide proof of concept; and write functional design document.
  • Create the user stories and Write FDD of each user stories in Devops or Jira
  • Walkthrough of User stories to team and other stakeholders
  • Do the out of the box system configuration like security configuration if required
  • Conduct user acceptance testing, functional testing and end-user training and support
  • subject matter expert participating in the implementation of solution
  • Provide functional solution to client, conduct workshops for requirement gathering
  • Help the testing team, review the test cases
  • Triage\Analyze the production support tickets.

Keywords: ApTask, West Des Moines , Microsoft D365 Business Analyst, IT / Software / Systems , West Des Moines, Iowa

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