Microsoft D365 Business Analyst

Company: ApTask
Location: West Des Moines
Posted on: March 18, 2023

Job Description:

• Should have at least 7-9 years of experience as Techno Functional Consultant to build customized solutions in the areas of Sales, Customer Service and Marketing, using workflows, plugins, UI customizations etc.
  
• Good written and verbal communication
  
• Must have Certified on D365 CRM
  
• Should be customer facing with excellent analytical and communication skills.
  
• Have expertise in Insurance Domain
  
• Worked on different CRM / XRM versions.
  
• Implemented complete life cycle of least 4 to 5 projects
  
• Experience in agile deliveries and tight timescale
  
• Also having experience in on premise/ cloud, support, upgrade and Migrations Project.
  
• Must worked on D365 customization and configuration.
  
• Proven knowledge on Workflow, business process flows, business rules, Dashboard , Reports, Security & Authentications, Teams, queue and SLA configuration
  
• Worked on Data Migration, Export\Import and Data Cleansing
  
• Knows the MS methodology well; able to articulate and understand the pain points of customer.
  
• Experience in Integration with third party applications, Web API.
  
• Aware of mobility in CRM.
  
• Worked on Office 365, Dynamics 365 and SharePoint API s.
  
  
  
  
  Good to Have Skills:
  
  
  
• Unified Service Desk , WPF (used for creating external Hosted controls and other components used in Unified Service Desk)
  
• Microsoft Power Platform - MS PowerApps, Power Automate, Power Portal, Power Virtual Agent , PowerBI and CDS (Common Data Services)
  
• Experience in the analysis, design, development, testing and implementation of enterprise scale apps
  
• Good to have knowledge on technologies like HTML 5 , CSS, SOAP, REST, Angular JS, Javascript.
  
  
  
  
  Roles \Responsibilities:
  
  
  
• Work with Product owner on product backlog items
  
• Provide input and advice regarding Microsoft Dynamics 365 capabilities, functions and features to clients and prospects.
  
• Build positive client relationships by developing an understanding of the client s business processes.
  
• Facilitate workshops to develop business requirements; create demonstrations to provide proof of concept; and write functional design document.
  
• Create the user stories and Write FDD of each user stories in Devops or Jira
  
• Walkthrough of User stories to team and other stakeholders
  
• Do the out of the box system configuration like security configuration if required
  
• Conduct user acceptance testing, functional testing and end-user training and support
  
• subject matter expert participating in the implementation of solution
  
• Provide functional solution to client, conduct workshops for requirement gathering
  
• Help the testing team, review the test cases
  
• Triage\Analyze the production support tickets.
  

Keywords: ApTask, West Des Moines , Microsoft D365 Business Analyst, IT / Software / Systems , West Des Moines, Iowa