Supervisor - Technology Services
Company: ITA Group, Inc.
Location: West Des Moines
Posted on: January 9, 2022
The Technology Services Supervisor is responsible for the
supervision and overall thought leadership of Technology Services
roles, which include: Business Analysts and Support Analysts, or
Web Designers and Software Developers and Quality Assurance
Analysts. The Technology Services Supervisor is responsible for
overseeing client programs and ITA Group products with respect to
strategy, quoting, software development, software maintenance,
financial management and system/operational support for internal
and external customers, as well as improving the means by which
these services are provided. The Technology Services Supervisor is
accountable for the development, delivery and support of client
program and ITA Group product software. Phases and tasks will
include iterations of the following: pre-sale strategy and
discovery, system definition, design, construction, testing,
implementation, training, maintenance, operations and support.
Bachelor's degree in Management Information Systems, Business
Administration, Computer Science, or related major.
Minimum two years supervisory experience utilizing leadership
skills to assess employee skills, training and developmental
Minimum five years working with web and service-oriented business
Minimum five years work with software development
Minimum four years experience in a service industry.
Understanding of programming languages - .Net and SQL
Understanding of networks, protocols, communications and operation
Understanding of n-tier application architecture and application
Understanding of relational database design.
Ability to select, train and coach personnel.
Demonstrated use of technical writing skills to produce process
Excellent communication and written skills.
Excellent organization and completeness; attention to detail.
Demonstrated accuracy, thoroughness, reliability, consistency,
professionalism and emotional stability.
Ability to listen, understand, and respond to external and internal
customers' needs in a timely manner; customer service experience in
a service-related industry preferred.
Ability to work the time necessary to complete projects or meet
Ability to maintain confidentiality regarding salary and personnel
Keywords: ITA Group, Inc., West Des Moines , Supervisor - Technology Services, IT / Software / Systems , West Des Moines, Iowa
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