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Supervisor - Technology Services

Company: ITA Group, Inc.
Location: West Des Moines
Posted on: January 9, 2022

Job Description:

The Technology Services Supervisor is responsible for the supervision and overall thought leadership of Technology Services roles, which include: Business Analysts and Support Analysts, or Web Designers and Software Developers and Quality Assurance Analysts. The Technology Services Supervisor is responsible for overseeing client programs and ITA Group products with respect to strategy, quoting, software development, software maintenance, financial management and system/operational support for internal and external customers, as well as improving the means by which these services are provided. The Technology Services Supervisor is accountable for the development, delivery and support of client program and ITA Group product software. Phases and tasks will include iterations of the following: pre-sale strategy and discovery, system definition, design, construction, testing, implementation, training, maintenance, operations and support.

Bachelor's degree in Management Information Systems, Business Administration, Computer Science, or related major.
Minimum two years supervisory experience utilizing leadership skills to assess employee skills, training and developmental needs.
Minimum five years working with web and service-oriented business applications.
Minimum five years work with software development methodologies.
Minimum four years experience in a service industry.
Understanding of programming languages - .Net and SQL preferred.
Understanding of networks, protocols, communications and operation environments.
Understanding of n-tier application architecture and application security controls.
Understanding of relational database design.
Ability to select, train and coach personnel.
Demonstrated use of technical writing skills to produce process documentation.
Excellent communication and written skills.
Excellent organization and completeness; attention to detail.
Demonstrated accuracy, thoroughness, reliability, consistency, professionalism and emotional stability.
Ability to listen, understand, and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred.
Ability to work the time necessary to complete projects or meet deadlines.
Ability to maintain confidentiality regarding salary and personnel issues.

Keywords: ITA Group, Inc., West Des Moines , Supervisor - Technology Services, IT / Software / Systems , West Des Moines, Iowa

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