Client Technology Supervisor
Company: ITA Group, Inc.
Location: West Des Moines
Posted on: February 21, 2021
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Job Description:
About us:?ITA Group creates and manages events, incentives and
recognition programs that align and motivate every organization's
most important asset-its people. Headquartered in West Des Moines,
Iowa, ITA Group has operations in every region of the United States
and award solutions for 75+ countries globally. In 2020, ITA Group
was recognized as a--Great Place to Work. Some of our top benefits
include:--Employee Stock Ownership Plan (ESOP), financial wellness
and support, community involvement/volunteer time off, formal
recognition, flexible work schedules and a variety of professional
development initiatives. ITA Group is honored to be named a Great
Place to Work and we think you will agree.Position Description:The
Client Technology Supervisor is responsible for the supervision and
overall thought leadership of Client Technology roles, which
include: Business Analysts , Software Developers and Quality
Assurance Analysts.--The Client Technology Supervisor is
responsible for overseeing client programs and ITA Group products
with respect to strategy, quoting, software development, software
maintenance, financial management and system/operational support
for internal and external customers, as well as improving the means
by which these services are provided.--The Client Technology
Supervisor is accountable for the development, delivery and support
of client program and ITA Group product software.--Phases and tasks
will include iterations of the following: pre-sale strategy and
discovery, system definition, design, construction, testing,
implementation, training, maintenance, operations and
support.Position Requirements:* Bachelor's degree in Management
Information Systems, Business Administration, Computer Science, or
related major.* Minimum two years supervisory experience utilizing
leadership skills to assess employee skills, training and
developmental needs.* Minimum five years working with web and
service-oriented business applications.* Minimum five years of
experience with Agile concepts* Minimum five years working with
software development methodologies.* Minimum four years' experience
in a service industry.* Understanding of programming languages -
.Net and SQL preferred.* Understanding of networks, protocols,
communications and operation environments.* Understanding of n-tier
application architecture and application security controls.*
Understanding of relational database design.* Ability to select,
train and coach personnel.* Demonstrated use of technical writing
skills to produce process documentation.* Excellent communication
and written skills.* Excellent organization and completeness;
attention to detail.* Demonstrated accuracy, thoroughness,
reliability, consistency, professionalism and emotional stability.*
Ability to listen, understand, and respond to external and internal
customers' needs in a timely manner; customer service experience in
a service-related industry preferred.* Ability to work the time
necessary to complete projects or meet deadlines.* Ability to
maintain confidentiality regarding salary and personnel issues.ITA
Group , Inc. is an Equal Opportunity Employer. In compliance with
the Americans with Disabilities Act, the Company will consider
reasonable accommodations for qualified individuals with
disabilities and encourage prospective employees and incumbents to
discuss potential accommodations with the Company.*
Keywords: ITA Group, Inc., West Des Moines , Client Technology Supervisor, IT / Software / Systems , West Des Moines, Iowa
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