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Client Technology Supervisor

Company: ITA Group, Inc.
Location: West Des Moines
Posted on: February 21, 2021

Job Description:

About us:?ITA Group creates and manages events, incentives and recognition programs that align and motivate every organization's most important asset-its people. Headquartered in West Des Moines, Iowa, ITA Group has operations in every region of the United States and award solutions for 75+ countries globally. In 2020, ITA Group was recognized as a--Great Place to Work. Some of our top benefits include:--Employee Stock Ownership Plan (ESOP), financial wellness and support, community involvement/volunteer time off, formal recognition, flexible work schedules and a variety of professional development initiatives. ITA Group is honored to be named a Great Place to Work and we think you will agree.Position Description:The Client Technology Supervisor is responsible for the supervision and overall thought leadership of Client Technology roles, which include: Business Analysts , Software Developers and Quality Assurance Analysts.--The Client Technology Supervisor is responsible for overseeing client programs and ITA Group products with respect to strategy, quoting, software development, software maintenance, financial management and system/operational support for internal and external customers, as well as improving the means by which these services are provided.--The Client Technology Supervisor is accountable for the development, delivery and support of client program and ITA Group product software.--Phases and tasks will include iterations of the following: pre-sale strategy and discovery, system definition, design, construction, testing, implementation, training, maintenance, operations and support.Position Requirements:* Bachelor's degree in Management Information Systems, Business Administration, Computer Science, or related major.* Minimum two years supervisory experience utilizing leadership skills to assess employee skills, training and developmental needs.* Minimum five years working with web and service-oriented business applications.* Minimum five years of experience with Agile concepts* Minimum five years working with software development methodologies.* Minimum four years' experience in a service industry.* Understanding of programming languages - .Net and SQL preferred.* Understanding of networks, protocols, communications and operation environments.* Understanding of n-tier application architecture and application security controls.* Understanding of relational database design.* Ability to select, train and coach personnel.* Demonstrated use of technical writing skills to produce process documentation.* Excellent communication and written skills.* Excellent organization and completeness; attention to detail.* Demonstrated accuracy, thoroughness, reliability, consistency, professionalism and emotional stability.* Ability to listen, understand, and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred.* Ability to work the time necessary to complete projects or meet deadlines.* Ability to maintain confidentiality regarding salary and personnel issues.ITA Group , Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.*

Keywords: ITA Group, Inc., West Des Moines , Client Technology Supervisor, IT / Software / Systems , West Des Moines, Iowa

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