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Apps Systems Engineer 5 - Mainframe Engineer

Company: Wells Fargo
Location: West Des Moines
Posted on: May 9, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology offers technology and services that exceed Wells Fargo customers expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.

Wells Fargos emphasis on technology has never been greater. This is an exciting Engineer position over fast-paced, cutting-edge work within Innovation & Strategic Services Platform Management organization. This group plays an important foundational role enabling business & technology transformation and manages critical 'run the bank functions'. As an Engineer you will be responsible for full end-to-end platform initiatives & operational management of portfolio of applications. You will also be required to help us enable transform the bank functions while managing run the bank functions in terms of resiliency, automation, support & maturity of application plus infrastructure stack.

The Mobius Mainframe Engineer performs both tactical functions by diagnosing and problem solving day-to-day issues, such as response times or slowness in processing, and strategic functions such as exploring new technologies and helping the VDRMVS vendor (ASG) enhance the Mobius product by exploiting beneficial new features of the z Series IBM mainframe architecture, the EMC Data Library Mainframe (DLM) tape emulation hardware, and helping the vendor to understand the long-term needs of document retrieval and storage at Wells Fargo. Assists management in preparing justifications for feature and hardware upgrades to keep Wells Fargo competitive. Must be focused on providing better service as demand constantly increases while lowering capital and operating costs. Closely interfaces with other teams within Wells Fargo such as z/OS Systems Programming, Capacity Planning and Systems Performance, hardware teams such as the network, disk and tape storage team(s), mainframe automation, mainframe operations, corporate finance and legal departments. A knowledge of capacity planning and systems performance disciplines is essential as well as elementary statistics. Must be self-directed and have the ability to recognize baseline processing deviations and take corrective actions. Proficiency with VSAM, IBM Assembly Language, IBM COBOL, C++ and SAS is required. Understanding, Knowledge and experience working on distributed technologies will be a plus.

The goal of our platforms is to provide high-quality, standardized, innovative solutions to serve our core business needs in a consistent and efficient way. The incumbent will lead matrixed teams of engineers and support personnel in the Wells Fargo Platform and Application support team partnering with development teams, product owners, scrum masters, and with other technology centers of excellence. Core responsibilities include project deliverables, ensuring availability of our portfolio of applications, handling incident & problem management, issue resolution & communication, tracking various changes across the portfolio, operational health & new solutions to improve platform/application stability, quality & supportability along with overall operational and technology risk management as per the enterprise guidelines.

Responsibilities Include:

--- Lead small to medium cross-organizational transformational efforts in Platform space

--- Deliver results in less defined & constantly changing environments

--- Communicate with broad and diverse audience, including technology and business leaders; ability to simplify complex messages for consumption



  • Troubleshooting complex system issues in a mainframe environment.
  • As an application platform engineer position is responsible for leading support functions and driving the execution and maturity of multiple mainframe application support services including incident triage, root cause analysis, change evaluation-execution-validation, deployment management, and risk & vulnerability management. Works closely with development and infrastructure partners like as z/OS Systems Programming, Capacity Planning and Systems Performance, hardware teams such as the network, disk and tape storage team(s), mainframe automation and mainframe operations.


    --- Bring in operational management and sustainment for horizontal systems within Enterprise Content Management & Enterprise Services/APIs domain.

    --- Partner to influence and support innovation & continued drive towards automation, touch less operational sustainment as a design/architecture construct working with CIO technology partners/managers

    --- Operational sustainment and reduce risks in the eco-system by aggressively pursuing safety and soundness type of actions not limited to vulnerability, patching, end of life and resiliency

    --- Hands on engagement on all Production, DevOps, BCP & UAT support activities for the platform and applications

    --- Drive operational management via EACO/Incident response, communication and tracking along with root cause identification and closure.

    --- Manage and coordinate Production change requests and release management.

    --- Provides operational continuity through the development, management, measurement, analysis and reporting of key service-level metrics as required by management

    --- Manages continuous services improvements and drives innovation to ensure SLAs and OLAs for the critical business processes, applications and partner interfaces

    --- Regular presentation of Production performance and incident, root cause and preventative actions, and trend analysis to technical and business Management teams.

    --- Maintain and update all Production related documentation (e.g. game plans, run books, procedures, processes).

    --- Ensure effective Production systems monitoring, alarming and notification response/maintenance.

    --- Active coaching of junior team members.

    --- Provides general oversight and direction to virtual teams.



    • Must be able to manage multiple concurrent issue resolution work-streams, project deliverables across environments in an agile way with changing priorities.
    • Strong written, oral communication skills along with documentation practice.
    • Experience with the Microsoft Office suite (Word, Excel) required, Collaboration Tools set - JIRA, Confluence etc.


      Key Technical Skills:

      IBM z Series Systems Architecture, IBM z/OS Operating Systems internals, disk and tape subsystems architecture, EMC Data Library Mainframe architecture, IBM Assembly Language, IBM COBOL, C++ and SAS, IBM Access Methods including BSAM, QSAM, VSAM-LSR, NSR, RLS. Data gathering components of z/OS such as SMF, RMF and the VDRMVS SMF record type 5. Tools to reduce SMF and RMF data such as MICS and MXG. Mobius-VDRMVS internals/customization especially System Media Table(s) SMT, VDRMVS timeout conditions and settings, VDRMVS queuing algorithms. Various z/OS monitors such as RMF Monitor II and III, IBM Application Performance Analyzer (APA), z/OS Mainview or Omegamon. Must have the ability to understand and correlate the data in the VDRMVS SMF record subtype 5 for problem diagnosis/resolution and for forecastingRequired Qualifications


      • 7+ years of application development and implementation experience
      • 5+ years of experience with zSeries mainframe operating systems and storage systems
      • 5+ years of mainframe security experience using native z/OS and Resource Access Control Facility (RACF) tools
      • 3+ years of experience using one or more of the following Mainframe tools: Abend-AID, File Manager, or IBM debugger


        Desired Qualifications


        • Good verbal, written, and interpersonal communication skills
        • Leadership skills including the ability to influence effectively in a matrix environment
        • 2 + years of experience developing or supporting IT Service Management solutions (e.g. Incident Management, Change Management, Asset Management and Configuration Management)
        • Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance
        • Knowledge and understanding of technology architecture: mainframe to services oriented architecture
        • Production support experience in a financial services company
        • Experience with a customer service mindset and a focus on continuous improvement
        • 5+ years of application production support experience
        • Knowledge and understanding of technology mainframes and client servers
        • Experience supporting or directing offshore teams
        • Ability to lead projects/initiatives with high risk and complexity


          Job Expectations


          • Ability to travel up to 10% of the time


            Street AddressTX-Irving: 2975 Regent Blvd - Irving, TX

            AZ-Chandler: 2600 S Price Rd - Chandler, AZ

            AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ

            IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA

            NC-Charlotte: 401 S Tryon St - Charlotte, NC

            NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NCDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.

            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, West Des Moines , Apps Systems Engineer 5 - Mainframe Engineer, IT / Software / Systems , West Des Moines, Iowa

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