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Revenue Cycle Informatics Trainer

Company: UnityPoint Health
Location: West Des Moines
Posted on: March 21, 2020

Job Description:

OverviewRevenue Cycle--Informatics Trainers serve as an integral member of the--electronic health record--(Epic)--support team.-- Key responsibilities include direct training and support of end users--on the registration/scheduling/billing functionality of the electronic health record.-- The role also serves as a liaison between IT and end--users and--may assist with--other applications as assigned.--ResponsibilitiesClient/End User Education--

  • Develop a complete understanding of the EHR application(s) and teach the application(s) to others within the organization, following the standardized and best practice curriculum.--
  • Provide educational updates registration/scheduling/billing applications through classroom sessions, 1:1 instruction, or--using remote technology.-- May assist with education programs--for other end users/modules--as needed.--
  • Assist with the development, maintenance, and implementation of training materials, communications and procedures related to registration/scheduling/billing applications.--
  • Coordinate training programs with the various functional departments to achieve and reinforce organizational goals.-- This may include programs specific insurance, payment collection, and customer service.--
  • Participates in pre-planning and on-site support activities associated with the onboarding of new departments.--Assessment/Planning--
    • Assess EHR competency levels of end users and recommend action to strengthen performance and increase efficiency.--
    • Interact with management to monitor effectiveness of training efforts.-- Monitoring may include routine review of work queues, dashboards--or other key workflows/functions.--
    • Participate in committees and workgroups, as needed, to address specific issues or assist in the development of revised or new training programs.--Customer Service/Technical Support--
      • Provide coordination of chart correction issues within the electronic health record.--
      • Support the end user and IT in resolving EHR or computer related issues, which may include the submission and/or tracking of service tickets and enhancements.--QualificationsEducation:
        • High school or vocational school graduateCertifications:
          • Must achieve Epic credentialed trainer status for registration/scheduling/billing curriculum as assigned within 4 to 6 months of hireExperience:
            • Two years of reimbursement/billing--and/or clerical--experience--in a healthcare setting.--
            • Experience with electronic health record functionality.--Skills:
              • Writes, reads, comprehends and speaks fluent English.--
              • Basic computer knowledge using e-mail,--SharePoint, and web--browsers, and Microsoft office applications including Word, Excel, and--PowerPoint..--
              • Knowledge of medical terminology and coding diagnoses/procedures

Keywords: UnityPoint Health, West Des Moines , Revenue Cycle Informatics Trainer, Human Resources , West Des Moines, Iowa

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