WestDesMoinesRecruiter Since 2001
the smart solution for West Des Moines jobs

CUSTOMER SERVICE REPRESENTATIVE - Entry-Level

Company: Mass Markets
Location: West Des Moines
Posted on: June 13, 2019

Job Description:

Start a career or perfect your skills with our rapidly expanding company. Our team needs Customer Service Representatives to resolve customer inquiries, supporting the sales process and improving customer satisfaction. Entry-level or experienced candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job constantly. Both full-time and part-time options are available with flexible scheduling. This position is located in W. Des Moines, IA 50266. SCHEDULENEED A SCHEDULE THAT WORKS WITH YOUR LIFE?Mass Markets is able to offer a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets. SHIFT TYPES AVAILABLEFull-Time Day Shift Part-Time Day Shift Mid-Shift (Afternoon-Evening)Full-Time Early Bird Shift (Very Early Morning) Part-Time Evening Shift Weekend Warrior Shift (Sat./Sun.)4X10 Shift (10 Hours a Day for 4 Days) Full-Time Every Other Day Part-Time Every Other DayFull-Time 3 Weeks On, 1 Week Off Part-Time, 2 Days On, 2 Days Off And More... POSITION RESPONSIBILITIESWHAT DOES A CUSTOMER SERVICE REPRESENTATIVES DO?Improve customer satisfaction and quickly resolve customer requests. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Engage customers and work with the managerial team to appropriately escalate customer dissatisfaction. Upgrade customers and sell solutions when opportunites are presented Become a brand ambassador for one of the many large, recognizable partners we represent. Our entry-level Customer Service Representatives are repsonsible for the following tasks:Listen to customers, understand their needs, and resolve customer issuesUtilize systems and technology to complete account management tasksRecognize sales opportunity and apply sales skills to upgradeExplain and position the products and processes with customersAppropriately escalate customer dissatisfaction with managerial teamEnsure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT? Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Customer Serivice Representative Qualifications Include:Highly reliable, willing to learn and acquire new skillsEnjoy talking to people, helping them resolve their frustrationsMotivated by lucrative bonus plans and daily contestsExhibit professional communication and customer service skillsHigh school diploma or equivalent; College Students, Interns, and recent College Graduates are welcomeAbility to learn customer service software applicationsMust be proficient with basic PC skillsAbility to multi-task in a fast-paced environmentMinimum 18 years of agePrevious experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV s, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. Total Rewards BreakdownCompetitive Starting Compensation Weekly Bonus Opportunity Daily Contest PayoutsWeekly Pay Cycles Paid Time-Off Full-Benefits (Medical, Dental, Vision)Multiple Job Types to Choose From Growing Company with Fortune 50 Clients Paid New Hire and Continuous Improvement TrainingDaily, Week, and Quarterly Recognition Company Debit Card (With Daily Cash Uploads) Paid HolidaysRetirement IRA Options Guaranteed Issue Term Life Insurance Whole Life Insurance Investment OptionsRegular Raises and Career Progression Flexible Scheduling Options Employee Development and Advancement ProgramsEmployee Discount Program Fun, Engaging Work Environment Cash and Prize IncentivesModern Work Environment Casual Dress Code Relocation Potential ABOUT USMASS MARKETSMass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCIMCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. Associated topics: call center representative, customer care representative, customer service representative, customer service specialist, representante de servicio al cliente, service representative, service specialist, technical assistant, telephone service representative, tsr

Keywords: Mass Markets, West Des Moines , CUSTOMER SERVICE REPRESENTATIVE - Entry-Level, Hospitality & Tourism , West Des Moines, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Housekeeping Aide AM/PM - Des Moines Marriott Downtown - (19082426)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship (more...)
Company: Marriott International, Inc.
Location: Des Moines
Posted on: 06/24/2019

Bistro Server - Flexible Hours - $8.00 plus tips - Courtyard Bettendorf Quad Cities - (19000SLS)
Description: Here's To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International, Inc.
Location: Des Moines
Posted on: 06/24/2019

CUSTOMER SERVICE
Description: Customer Service Reps. Work At Home We're looking for earners - you can get a performance bonus your first week We are looking for independent contractors to provide customer service. We provide phone (more...)
Company: MommyJobs Online
Location: Waterloo
Posted on: 06/27/2019


Retail Sales Consultant
Description: Job Summary br br Here's your opportunity to join an unstoppable team at a company that's setting a new standard in wireless. This position puts you on the leading edge of a brand that is changing (more...)
Company: Sprint
Location: Des Moines
Posted on: 06/27/2019

Food Service Associate - House of Mercy - PRN (10:30am- 7pm)
Description: Position Type: PRN br Scheduled Hours per 2 week Pay Period: 0 br Primary Location: IA DES MOINES HOUSE OF MERCY GENERAL SUMMARY: Under the leadership of the House of Mercy Chef, participates (more...)
Company: Mercy Medical Center
Location: Des Moines
Posted on: 06/27/2019

Bistro Server - Flexible Hours - $8.00 plus tips - Courtyard Bettendorf Quad Cities - (19000SLS)
Description: Here's To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International, Inc.
Location: Ankeny
Posted on: 06/27/2019

Sous Chef - Wrigley Field - RELOCATION OPPORTUNITY
Description: Mission As a Sous Chef with Levy, it will be your primary responsibility to execute cuisine that exceeds guest expectations and provide strong leadership while delivering cost goals and living our Company (more...)
Company: Levy
Location: Des Moines
Posted on: 06/24/2019

Food Runner- Dining Room Attendant ($200.00 Sign-On Bonus) - Marriott Hotels - (19001G2K)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International
Location: Des Moines
Posted on: 06/24/2019

Valet Driver Needed for Immediate Hire! Up to $500 sign-on bonus!!
Description: Driven To Serve-- and Ready to Succeed Working with Towne Park offers a variety of employment opportunities for your unique career plan Whether you're a part-timer, careerist or adventurer, Towne Park (more...)
Company: Towne Park
Location: Des Moines
Posted on: 06/27/2019

Customer Service; telecommute
Description: Large Dental Program Company is actively searching for Program Specialists with customer service experience. Telecommuting
Company: Ameriplan
Location: Des Moines
Posted on: 06/25/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

West Des Moines RSS job feeds