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Operational Risk Consultant 4 - Card & Retail Services Control - Account Maintenance and Servicing

Company: Wells Fargo
Location: West Des Moines
Posted on: April 14, 2019

Job Description:

Job DescriptionAt Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

Our Cards and Retail Services (CRS) Control team provides guidance to CRS businesses to support their commitment to comply with all applicable laws, regulations, and internal operational policies and procedures. This Operational Risk Consultant 4 (ORC 4) position will support account maintenance and servicing processes across CRS.

The Position

Responsible for Controls management functions in support of Account Maintenance and Servicing for CRS:


  • Issues management: Including remediation solution with the LOB, issue maintenance, self-identification and pre-validation prior to moving the corrective action to completed, pending validation.
  • Risk assessments: Maintain existing SHRP content, assess (accept/reject) new or changed Major Requirements (MRs) and associated Controls, complete annual review, assess for downgrades with respect to identified issues.
  • Provide project support and consultation in support of change risk and Risk Assessments for New Business Initiatives (RANBI). Engage with Legal and other corporate partners as needed.
  • Consulting with business to develop corrective action plans and effectively managing change to ensure regulatory compliance.
  • Procedure support: Review, provide feedback and approve LOB procedures to ensure procedures are developed in compliance with standards (laws and policies), along with being efficient.
  • Coordinate production of periodic controls and operational risk reports (e.g. KRIs, KPIs) for senior management, including trend analysis and recommended strategies
  • Implement & ensure adherence to Corporate policies and programs
  • Developing, implementing and monitoring risk-based programs to identify, assess and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency
  • Change management: Monitor for new/changed regulations, assess applicability with supported business and support implementation
  • Project support and consultation: Address general questions by the business, engage with Legal, Compliance and other corporate partners for answers

    The Preferred locations: Des Moines, IA; Charlotte, NC; Wilmington, DE; Sioux Falls, SD; Phoenix, AZ. We will consider other locations within our Wells Fargo footprint.

    Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.Required Qualifications

    • 6+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 6+ years of IT systems security, business process management or financial services industry experience, of which 3+ years must include direct experience in compliance, operational risk management, or a combination of both

      Desired Qualifications

      • Advanced Microsoft Office skills
      • Excellent verbal, written, and interpersonal communication skills
      • Strong analytical skills with high attention to detail and accuracy
      • Ability to interact with all levels of an organization
      • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
      • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
      • Ability to evaluate risks and the impact of decisions on an overall organization
      • Strong project management skills
      • Knowledge and understanding of banking: regulations, compliance, policies, process, and procedures
      • Outstanding problem solving and decision making skills
      • Knowledge and understanding of analytical methods used in: root cause analysis
      • Ability to interact with integrity and a high level of professionalism with all levels of team members and management
      • Ability to identify and evaluate exposures and potential risks
      • Ability to identify gaps through risk based testing
      • Experience reviewing testing strategies and methodologies; evaluating the adequacy and effectiveness of policies, procedures, processes, initiatives, products and internal controls; and identifying issues resulting from internal and/or external compliance examinations

        Other Desired Qualifications


        • Experience in credit card operational areas such as account maintenance and servicing


          Job Expectations

          • Ability to travel up to 10% of the time

            Street AddressDE-Wilmington: 2200 Concord Pike - Wilmington, DE

            NC-Charlotte: 301 S Tryon St - Charlotte, NC

            IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IADisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.

            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, West Des Moines , Operational Risk Consultant 4 - Card & Retail Services Control - Account Maintenance and Servicing, Hospitality & Tourism , West Des Moines, Iowa

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