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Customer Service Rep 3

Company: Digital Intelligence Systems, LLC
Location: West Des Moines
Posted on: March 12, 2019

Job Description:

CUSTOMER SERVICE REPRESENTATIVE

* Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers.

* Duties may include:

* resolving complex inquiries and complaints from internal and external customers and upon escalation; processing complex transactions on-line

* performing extensive research to resolve the complex customer problems

* providing guidance and assistance to less experienced representatives either on the spot and/or via telephone

* providing training on policies and procedures, new or enhanced services and/or procedural changes.

* May also cross-sell or refer products, review data and report trends to management, and project work

* 2+ years of customer service experience

QUALIFICATIONS:

* Strong computer and data entry skills

* Good time management and ability to multi-task

* Self starter and career minded

* Genuine concern and desire to help others, call center experience, working knowledge of Outlook, ability to multitask, attention to detail, excellent written and verbal communication and goal oriented

Digital Intelligence Systems, LLC (DISYS) will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws, and an arrest or conviction will not automatically disqualify a qualified applicant from consideration from employment.

Keywords: Digital Intelligence Systems, LLC, West Des Moines , Customer Service Rep 3, Hospitality & Tourism , West Des Moines, Iowa

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