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Customer Experience Coordinator

Company: Slumberland
Location: West Des Moines
Posted on: May 6, 2024

Job Description:

Starting Pay at $17-20 per hour. Tuesday - Saturday 10am-6pm or 11am-7pm schedule.

Join the Slumberland Furniture Team! Slumberland is a family-owned company, ranking within the top 20 for both furniture and bedding retailers in the nation. At Slumberland, you'll find a kind, friendly, and supportive environment that values love, dignity, and respect. We share a common goal of providing an exceptional customer experience and quality furniture for a great price!

Customer Experience Coordinator Job Highlights

* Up to 3 weeks of paid time off in your first year, plus 24 hours of PTO given on first day
* Full Benefits Package: Medical, Dental, Vision, and more
* 401K Retirement and Profit Sharing
* Tuition Reimbursement and Career Development
* DailyPay Available
* Generous Merchandise Discount

Customer Experience Coordinator Job Duties
The Customer Experience Coordinator focuses on customer care and supports the Slumberland Promise through both sales and operations functions to ensure an exceptional customer experience.

* Demonstrates with consistency the passion to provide best in class customer service by cultivating relationships, loyalty and uncompromised satisfaction
* Equipped and confident in utilizing effective communication techniques to engage, build rapport, inform, and entertain customers to assist in driving sales
* Real time decision making skills to balance customer expectations and handle complex customer situations
* Assist in store display and merchandising; support daily operations through merchandise maintenance and the flow of new furniture arrivals
* Assist store manager with the following as needed: interviewing, orientation, training and development, community engagement, bank deposits and other tasks as assigned
* Assist delivery teams with customer support in coordinating delivery and pick up activity

Customer Experience Coordinator Job Requirements

* High school diploma or GED; Post-secondary education preferred and/or supervisory experience
* General working knowledge of Microsoft Office and Outlook with proven success in office communication techniques
* Ability to prioritize tasks and demonstrate high level functioning in a fast paced environment
* Available to work a flexible schedule, including weekends, evenings and holidays
* Ability to pass a criminal background check.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Slumberland, West Des Moines , Customer Experience Coordinator, Hospitality & Tourism , West Des Moines, Iowa

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