Customer Experience Coordinator
Company: Slumberland
Location: West Des Moines
Posted on: April 25, 2024
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Job Description:
Starting Pay at $17-20/Hour.
Join the Slumberland Furniture Team! Slumberland is a family-owned
company, ranking within the top 20 for both furniture and bedding
retailers in the nation. At Slumberland, you'll find a kind,
friendly, and supportive environment that values love, dignity, and
respect. We share a common goal of providing an exceptional
customer experience and quality furniture for a great price!
Customer Experience Coordinator Job Highlights
* Up to 3 weeks of paid time off in your first year, plus 24 hours
of PTO given on first day
* Full Benefits Package: Medical, Dental, Vision, and more
* 401K Retirement and Profit Sharing
* Tuition Reimbursement and Career Development
* DailyPay Available
* Generous Merchandise Discount
Customer Experience Coordinator Job Duties
The Customer Experience Coordinator focuses on customer care and
supports the Slumberland Promise through both sales and operations
functions to ensure an exceptional customer experience.
* Demonstrates with consistency the passion to provide best in
class customer service by cultivating relationships, loyalty and
uncompromised satisfaction
* Equipped and confident in utilizing effective communication
techniques to engage, build rapport, inform, and entertain
customers to assist in driving sales
* Real time decision making skills to balance customer expectations
and handle complex customer situations
* Assist in store display and merchandising; support daily
operations through merchandise maintenance and the flow of new
furniture arrivals
* Assist store manager with the following as needed: interviewing,
orientation, training and development, community engagement, bank
deposits and other tasks as assigned
* Assist delivery teams with customer support in coordinating
delivery and pick up activity
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Customer Experience Coordinator Job Requirements
* High school diploma or GED; Post-secondary education preferred
and/or supervisory experience
* General working knowledge of Microsoft Office and Outlook with
proven success in office communication techniques
* Ability to prioritize tasks and demonstrate high level
functioning in a fast paced environment
* Available to work a flexible schedule, including weekends,
evenings and holidays
* Ability to pass a criminal background check.
Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled
Keywords: Slumberland, West Des Moines , Customer Experience Coordinator, Hospitality & Tourism , West Des Moines, Iowa
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