Shift Leader
Company: Blaze Pizza
Location: West Des Moines
Posted on: March 20, 2023
Job Description:
Description
Shift Leaders are responsible and accountable for all restaurant
activities while on duty. Shift Leaders work with the restaurant
management team to ensure all activities are consistent with and
supportive of the restaurant's business plan. Shift Leaders ensure
all Team Members are performing their job responsibilities and
meeting expectations.
GUEST SATISFACTION
- Effectively and consistently does required Ops Walks and Line
Checks to correct areas of opportunity
- Takes necessary actions to ensure all guests consistently
receive Fast, Fun, & Friendly B.L.A.Z.E service, which consists of
BIG FRIENDLY SMILES - being super friendly, LIVELY FUN
INTERACTIONS- having fun and showing your personality, ALWAYS
SAYING "YES!" - always doing your best to accommodate guest
requests, going really fast -ZOOM!, and EXCEEDING EXPECTATIONS by
impressing guests
- Consistently enforces and maintains Blaze Pizza standards
- Suggests to restaurant management ways to improve areas of
opportunity TRAINING & DEVELOPMENT
- Follows the steps outlined in the Blaze Training Method to
train new skills, duties, and responsibilities
- Communicates to immediate supervisor when additional training
guidance and practice is needed
- Understands how each job responsibility impacts guests,
employees, and overall restaurant operations
- Provides direction, supervision, and feedback for Team Members
to maintain high levels of productivity, team morale, and
motivation
- Communicates Team Member work performance to the General
Manager and appropriately addresses performance issues JOB
EXPECTATIONS
- Effectively plans, organizes, and implements all daily
operational routines and activities
- Completes all required administrative duties and daily
paperwork including required checklists
- Supports the goals, decisions, and directives of restaurant
management and is not insubordinate
- Follows all company guidelines for food and cash controls;
follows all cost control guidelines to maintain and minimize
restaurant costs; properly uses all products, supplies, and
equipment facilities
- Able to supervise and perform closing and/or opening activities
as directed by restaurant management
- Able to establish an environment of trust to ensure honest,
open, and direct communication
- Role models and sets a positive example for the entire team in
all aspects of business and personnel practices SKILLS & ABILITIES
- Ability to get results through others; takes initiative
- Organizational, planning and time management skills
- Ability to comfortably interact with all guests &
co-workers
- Ability to look at the restaurant operations from a guests
point of view
- Ability to meet performance standards for assigned tasks and
duties
- Able to stand for long periods of time .
- Able to bend and stoop
- Able to work around heat
- Able to work around others in close quarters .
- Able to lift 50-75 lbs. comfortably Requirements
- Good verbal and written communication skills; is capable of
communicating effectively with restaurant management, guests and
co-workers; bi-lingual skills are a plus
- Must be completely certified in all stations using the Blaze
Training Program.
- Must be a minimum of 18 years of age
- Must have reliable personal transportation to work, a valid
driver's license, and proof of insurance.
- Must have telephone or other reliable method of communicating
with the restaurant; Maintains an open door policy
- Must be able and willing to work flexible hours, including
opening and closing shifts
Company Information
Ok, we're gonna keep this quick. Because exceptional quality at
lightning fast speed is what we're all about. Blaze Pizza. Fresh,
made-from-scratch dough. Healthful, artisanal ingredients on the
assembly line. Inventive to classic. You decide. Blazing hot oven +
dedicated pizzasmith + 180 seconds = fast-fire'd, perfectly crisp
perfection.
We're an independently, locally owned franchise with a fun and
friendly work environment. We always encourage our team members to
have fun. Does interacting regularly with guests and working on an
awesome, motivated, and super-fun team, sound good to you? Then
apply today!
Keywords: Blaze Pizza, West Des Moines , Shift Leader, Hospitality & Tourism , West Des Moines, Iowa
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