Merchandising Service Associate - Plant Service
Company: Lowe's
Location: West Des Moines
Posted on: March 11, 2023
Job Description:
Customer Service
- Provides SMART customer service at all times through the daily
execution of Lowe's customer service policies, procedures and
programs
- Builds relationships with vendors by providing direction and
checking to ensure merchandise resets are completed according to
Lowe s specifications
- Collaborates with the Merchandising Service team and Manager by
communicating project priorities, schedule, and project needs
(e.g., materials, supplies, time)Although a majority of time of
time will be spent in activities that do not involve the direct
interaction with customers, the individual in this role is expected
to engage with customers when the opportunity arises. This
includes:
- Understands customers needs and assists in locating,
demonstrating, selecting, carrying, and/or loading merchandise
- Engage with customers to understand his/her needs and assists
in locating, demonstrating, selecting, carrying, and/or loading
merchandise
- Listens to and responds knowledgeably and promptly to customer
and employee questions by taking them to areas of the store and
walking them through projects when necessary
- Demonstrates sincere appreciation to customers
- Communicates information to customers regarding all stock,
special order merchandise, feature benefits, application, and
warranty information related to Lowe s programsIn-stock
- Merchandises to plantogram, price, color block and places
plants as they arrive
- Fills plant racks onto plant tables per plantogram to grand
opening ready standards
- Identifies damaged or missing signage, displays, and collateral
and orders replacements in accordance with merchandising standards
and plantogram details
- Updates/validates wayfinding and product location signage as
well as digital maintenance of this information throughout the
store
- Ensures cross merchandise, side stack products, j-hooks and
gravity feed bins are placed appropriately, helping to drive add-on
sales
- Assists with culling and pricing dead and distressed
plants
- Maintain a high level of communication and partnership with
manager and red vest associates
- Identify and communicate issues with quality, quantity and
additional needs to Red Vest Outside Garden Manager and MSM
- Adjusts fixtures, rotates stock, and displays products and
support materials using power equipment (e.g., lifts, order
pickers) per service expectations and processesClean and Safe
Stores
- Reviews, completes, and enters completion details (when, what,
amount of time spent, taking and uploading photographs to confirm
servicing completion, etc.) for all assigned service and
maintenance tasks
- Ensures all displays are safe and in working order and
repaired/replaced as needed
- Repairs/seals damaged packaging and boxes including peg-hook
items
- Removes all trash, moves cardboard boxes to the bailer and
moves plastic wrap and other debris to the compactor
- Replaces light bulbs and alerts the appropriate contact when
additional maintenance issues are noted (lights out, painting,
etc.)
- Detects common signs of shoplifting, theft, and other security
risks, and promptly communicates them to management and/or Asset
Protection
- Ensures compliance with housekeeping standards and programs
(e.g., Zone Recovery) to maintain cleanliness and organization of
Outside Garden and working areas
- Maintains a safe and secure work environment, which may include
conducting daily safety reviews, noting hazards, keeping aisles
clear, and securing doors and gates
- Adheres to all safety requirements relevant to one s regular
job duties: top stock safety, reinstalling safety cables, use of
aisle blockers, a tether line on power equipment, spotters, and
safety devices
- Operates store equipment as needed depending on one specific
role and department (e.g., Zebra phone, telephone, paging system,
copiers, fax machines, computers, CCTV surveillance system, key
cutter, panel saw, paint mixer, flooring cutters, compacter
baler)
- Verify pricing is placed and accurate including BFS, 7x10, and
promotional signageIaddition to the above responsibilities, this
individual is held accountable for other duties as assignedEEO
StatementLowe s is an equal opportunity employer and administers
all personnel practices without regard to race, color, religious
creed, sex, gender, age, ancestry, national origin, mental or
physical disability or medical condition, sexual orientation,
gender identity or expression, marital status, military or veteran
status, genetic information, or any other category protected under
federal, state, or local law.
Associated topics: inventory, merchandise, merchandiser,
merchandising, procurement, retail merchandiser, stocking, supply
chain, warehouse, warehouse associate
Keywords: Lowe's, West Des Moines , Merchandising Service Associate - Plant Service, Hospitality & Tourism , West Des Moines, Iowa
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