Customer Sales & Service Representative I - start Feb. 6th
Location: West Des Moines
Posted on: January 24, 2023
Customer Sales & Service Rep I, Customer Sales $1,000 Sign on
Bonus to join a great team!BENEFITS- AVAILABLE AFTER 60 DAYS:
Medical, Dental, Vision Plans 401k with Match Vacation AND Flex
time Significantly Discounted Mediacom Products and Services
Tuition Reimbursement FSA and HSA plans available And
MORE!GeneralResponsibilities:Answer customer calls and provide a
positive customer experience in a prompt and professional manner.
Calls include selling Mediacom services, resolving billing
concerns, troubleshooting service issues and scheduling service and
- Interact with customers by telephone, as well as e-mail, mail
- Answer customer inquiries and solve problems regarding billing,
services, and products.
- Assess customer needs and interests in order to present
Mediacom products and services.
- Utilize appropriate sales and retention guidelines to properly
process customer requests to add or disconnect services.
- Exceed or maintain minimum sales ,quality and productivity
- Demonstrate courtesy and patience in customer relations.
- Troubleshoot basic service issues and schedule on site service
calls when necessary.
- Receive and process customer payments. Preferred
- Entry level;1-2years prior work experience in customer facing
ortechnical role preferred.
- High school diploma required,Associates/Bachelors Degree
- Effective communication skills.
- Data entry and computer experience.
- Ability to work evenings, weekends and holidays.
- Ability to work overtime when needed.
- Ability to sit for extended periods of time.Keywords:Customer
Service, Call Center
Keywords: Careerbuilder-US, West Des Moines , Customer Sales & Service Representative I - start Feb. 6th, Hospitality & Tourism , West Des Moines, Iowa
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