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Customer Sales & Service Representative I - start Feb. 6th

Company: Careerbuilder-US
Location: West Des Moines
Posted on: January 24, 2023

Job Description:

Customer Sales & Service Rep I, Customer Sales $1,000 Sign on Bonus to join a great team!BENEFITS- AVAILABLE AFTER 60 DAYS: Medical, Dental, Vision Plans 401k with Match Vacation AND Flex time Significantly Discounted Mediacom Products and Services Tuition Reimbursement FSA and HSA plans available And MORE!GeneralResponsibilities:Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.SpecificResponsibilities:

  • Interact with customers by telephone, as well as e-mail, mail and fax.
  • Answer customer inquiries and solve problems regarding billing, services, and products.
  • Assess customer needs and interests in order to present Mediacom products and services.
  • Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
  • Exceed or maintain minimum sales ,quality and productivity standards.
  • Demonstrate courtesy and patience in customer relations.
  • Troubleshoot basic service issues and schedule on site service calls when necessary.
  • Receive and process customer payments. Preferred Skills/Experience:
  • Entry level;1-2years prior work experience in customer facing ortechnical role preferred.
  • High school diploma required,Associates/Bachelors Degree preferred.
  • Effective communication skills.
  • Data entry and computer experience.
  • Ability to work evenings, weekends and holidays.
  • Ability to work overtime when needed.
  • Ability to sit for extended periods of time.Keywords:Customer Service, Call Center #LI-HybridPDN-9827d4ab-67c3-419c-8811-82100b22fedeSDL2017

Keywords: Careerbuilder-US, West Des Moines , Customer Sales & Service Representative I - start Feb. 6th, Hospitality & Tourism , West Des Moines, Iowa

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